全职 Audit Assistant - Executive (hotel) 工作, 薪水 up to MYR 2,900, SUN INNS HOTEL SDN BHD Selangor 公司招聘中 - Ricebowl

Job Summary

Audit Executive / Assistant is responsible for conducting operational audits across hotel properties to ensure compliance with company standards, operational procedures, and internal controls. The role involves evaluating room quality, front office operations, service standards, and operational processes while identifying opportunities for continuous improvement.

Key Responsibilities

1. Hotel Operations Audit

• Conduct scheduled audits on hotel operations to ensure compliance with company policies and SOPs.
• Inspect guest rooms for cleanliness, maintenance, functionality, safety, and overall presentation.
• Audit public areas including the lobby, corridors, lifts, staircases, and common facilities.
• Identify operational gaps, maintenance issues, and non-compliance with company standards.
• Document audit findings with photographs, audit scores, and supporting evidence.
• Follow up on corrective actions and verify implementation by the respective hotel teams.

2. Front Office & System Audit

• Review front office operations and ensure compliance with established procedures.
• Verify guest check-in/check-out records, room status accuracy, and reservation details.
• Audit system transactions including room rates, discounts, refunds, cancellations, voids, and adjustments.
• Reconcile system reports with cash collections and supporting documentation.
• Identify system control weaknesses, irregularities, or potential fraud.
• Ensure proper use of the Property Management System (PMS) and adherence to internal controls.

3. Compliance & Reporting

• Prepare comprehensive audit reports with findings, recommendations, and risk assessments.
• Maintain complete audit documentation and supporting evidence.
• Monitor outstanding audit findings and follow up on corrective action plans.
• Report significant operational risks and compliance issues to management.
• Assist in special investigations, operational reviews, and ad-hoc audit assignments.

4. Continuous Improvement

• Recommend improvements to operational procedures and internal controls.
• Support management in implementing best practices across hotel operations.
• Participate in process improvement initiatives and operational quality enhancement projects.

Requirements

• Diploma or Degree in Hospitality Management, Tourism, Business Administration, Accounting, or a related field.
• Experience in hotel operations, internal audit, front office, or housekeeping is an added advantage.
• Fresh graduates are encouraged to apply.
• Familiarity with Hotel Property Management Systems (PMS) such as ABS, I-Hotel, STAAH, or similar systems is preferred.
• Strong analytical skills and attention to detail.
• Good communication skills in English and Bahasa Malaysia.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Able to work independently with minimal supervision.
• Willing to travel between hotel properties.
• Possession of a valid driving licence and own transport is an advantage.

Key Competencies

• Hotel operations auditing
• Internal control and compliance
• Front office system auditing
• Room quality inspection
• Risk identification and problem-solving
• Report writing and documentation
• Data analysis and transaction verification
• Time management and organisational skills
• Communication and interpersonal skills

Job Type

• Full-time
• Permanent

Benefits

• EPF, SOCSO & EIS
• Annual Leave & Medical Leave
• Medical Benefits
• Training and Professional Development
• Career Advancement Opportunities
• Performance-Based Career Growth
• Mileage and travel claims (where applicable)

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,800.00 - RM2,900.00 per month

Work Location: In person