Key Responsibilities
- Manage and maintain Active Directory (AD), NAS shared folders, user accounts, and access permissions.
- Administer, monitor, and troubleshoot network infrastructure, including firewalls, switches, routers, and wireless access points (APs).
- Provide technical support for desktops, laptops, printers, mobile devices, and other IT equipment.
- Administer and support Microsoft 365 (Exchange Online, Outlook, Teams, OneDrive, SharePoint, etc.).
- Install, configure, upgrade, and troubleshoot computer hardware, operating systems, and software applications.
- Set up user accounts, email, system access, and IT equipment for new employees.
- Maintain IT asset inventory, licensing records, and system documentation.
- Perform routine system backups and basic cybersecurity maintenance to ensure business continuity.
- Liaise with external IT vendors for technical support, maintenance, warranty claims, and procurement of IT hardware and software.
- Assist in IT infrastructure upgrades, system implementations, and continuous improvement projects.
- Provide prompt day-to-day IT support and ensure minimal disruption to business operations.
- Perform any other duties assigned by the Superior or Management.
Requirements
- Diploma or Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, or a related discipline.
- Minimum 2–5 years of experience in IT infrastructure, system administration, technical support, or a similar role.
- Hands-on experience supporting Microsoft 365 and Windows Server environments.
- Experience managing Active Directory (AD), Group Policies, DNS, DHCP, and user access management.
- Good understanding of network infrastructure, including TCP/IP, LAN/WAN, VPN, firewalls, switches, and wireless networking.
- Experience with NAS, file sharing, backup solutions, and endpoint security will be an added advantage.
- Strong troubleshooting, analytical, and problem-solving skills.
- Good communication skills with the ability to support users across different departments.
- Able to work independently, prioritize tasks, and respond effectively to IT incidents.
Pay: RM2,500.00 - RM3,000.00 per month
Benefits:
- Meal provided
- Opportunities for promotion
Ability to commute/relocate:
- Kuala Selangor: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What is your salary expectation?
Experience:
- IT support: 2 years (Required)
Work Location: In person