全职 Support Engineer 工作, 薪水 up to MYR 3,500, Cloud Space Selangor 公司招聘中 - Ricebowl

Join us and be a part of the Cloud Space team!

Cloud Space Sdn Bhd is a dynamic and growing company focused on providing cloud-based solutions and services to businesses. We are specialised in cloud computing, Al & data automation, hybrid, and cybersecurity solutions. We also offer a range of services such as cloud migration, data warehousing, and analytics, and collaboration tools. We are looking for a talented and enthusiastic Support Engineer to join our team. We value experience, creativity, dedication, passion, and enthusiasm.

Job Description:

We are seeking a full-time Support Engineer for Google Services to provide technical assistance and support to end-users of Google Workspace and other Google products. This role requires a strong understanding of Google Workspace applications (Gmail, Drive, Docs, Sheets, Slides, Meet), Cloud Platform and other related technologies, excellent troubleshooting skills, and a customer-centric approach.

The support engineer will troubleshoot issues, provide solutions, and guide users on best practices to optimize their use of Google services. Excellent communication and problem-solving skills are essential, along with a passion for technology and a commitment to customer satisfaction.

Responsibilities:

• Interacting with customers to understand their technical issues and provide solutions. Educating users on how to use Google Products (Google Workspace or Google Cloud Platform).
• Recognizing when an issue requires more expertise and passing it on to a higher level of support, internal or principal.
• Collaborating with other members of the Tech team to resolve issues and improve systems.
• Staying informed about the latest technology trends and developments.
• Log documentation in the internal system (Freshdesk).
• To certify and maintain a professional certificate.
• To assist other teams as and when necessary.

Desired Qualities:

• A strong drive to learn.
• The ability to identify and resolve technical issues.
• The ability to explain technical information clearly and concisely to both technical and non-technical audiences.
• The ability to interact with customers in a helpful and professional manner. The ability to remain calm and patient when dealing with frustrated users.
• Be able to speak more than one language.

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Work from home

Work Location: In person