全职 Warehouse Operation Manager 工作, 薪水 up to MYR 7,000, M & N Furniture Trading Sdn. Bhd. Selangor 公司招聘中 - Ricebowl

Key Responsibilities

Warehouse Management & Leadership

• Take full ownership of warehouse operations, inventory management, and nationwide delivery performance.
• Develop and implement warehouse strategies to improve efficiency, productivity, and service levels.
• Lead, manage, and develop warehouse supervisors, drivers, and warehouse staff.
• Establish performance KPIs and monitor team productivity, accuracy, and operational standards.
• Ensure manpower planning and resource allocation are optimized to support business growth.
• Foster a culture of accountability, teamwork, and continuous improvement.

Inventory Management & Warehouse Control

• Oversee inventory accuracy and stock integrity across all warehouse operations.
• Develop and enforce inventory control procedures, stock movement processes, and audit practices.
• Review stock discrepancies, damages, and variances, implementing corrective actions where necessary.
• Ensure warehouse layout, storage systems, and stock organization maximize space utilization and operational efficiency.
• Lead periodic stock audits and ensure compliance with inventory management standards.

Logistics & Distribution Management

• Manage nationwide delivery planning and distribution operations to ensure timely and cost-effective delivery execution.
• Optimize transportation utilization, delivery routes, and load planning (CBM/m³) to maximize operational efficiency.
• Monitor logistics costs and identify opportunities for cost reduction and productivity improvement.
• Establish service standards and KPIs for delivery performance, on-time delivery, and customer satisfaction.
• Oversee fleet utilization and coordinate with external logistics providers when necessary.

Operational Planning & Continuous Improvement

• Analyze warehouse and logistics performance metrics and prepare regular management reports.
• Drive process improvement initiatives to enhance productivity, reduce costs, and improve service quality.
• Implement best practices in warehouse management, inventory control, and logistics operations.
• Lead operational projects related to warehouse expansion, system implementation, and workflow optimization.

Cross-Functional Management

• Collaborate closely with Sales, Operations, Purchasing, and Finance departments to support business objectives.
• Participate in management meetings and provide strategic recommendations on inventory, warehousing, and logistics matters.
• Ensure alignment between stock availability, delivery schedules, and customer requirements.

Compliance, Safety & Risk Management

• Ensure full compliance with company policies, SOPs, and workplace safety regulations.
• Develop and enforce warehouse safety standards and risk management procedures.
• Investigate operational incidents and implement preventive measures.

After-Sales Service & Claims Management

• Oversee and evaluate all product claims, exchanges, repairs, and warranty cases.
• Assess claim validity and determine appropriate resolutions in accordance with company policies.
• Coordinate with customers, suppliers, warehouse, and service teams to ensure timely claim resolution.
• Monitor claim trends, recurring product issues, and repair costs, and recommend corrective actions.
• Ensure proper documentation and reporting of all service and claim activities.

Requirements

• Minimum 5–8 years of experience in warehouse, logistics, or supply chain management.
• At least 3 years of experience managing warehouse teams and operations.
• Experience in furniture, bulky goods, home living, or heavy product distribution is highly preferred.
• Strong knowledge of warehouse management, inventory control, logistics planning, and transportation operations.
• Proven leadership experience managing supervisors, drivers, and warehouse personnel.
• Strong analytical, planning, and problem-solving skills.
• Experience with warehouse KPIs, cost control, and process improvement initiatives.
• Proficient in Microsoft Excel and warehouse/inventory management systems.
• Fluent in Mandarin, English, and Bahasa Malaysia for daily communication and coordination with customers, suppliers, warehouse staff, drivers, and internal departments.
• Familiar with delivery routes and logistics operations throughout Malaysia.
• Willing to work 6 days per week and support operational requirements during peak periods.

Benefits

• Attractive salary package
• Career growth and promotion opportunities
• Staff discount
• Annual leave
• Stable and supportive working environment

Pay: RM5,000.00 - RM7,000.00 per month

Work Location: In person