全职 Area Manager 工作, 薪水 up to MYR 4,200, (KOPI SAIGON HQ) SERUNI GLOBAL SDN BHD Selangor 公司招聘中 - Ricebowl

About This Role

We are looking for a driven and people-oriented Area Manager to join our team at Kopi Saigon. In this role, you will be the main point of contact between our HQ and our growing network of licensee outlets across Malaysia. You will be on the ground, managing outlet relationships, resolving issues, and making sure every outlet under your area is performing at its best. We need someone who thrives in a fast-paced environment and genuinely loves working with people.

Key Responsibilities

• Act as the main liaison between all licensees and HQ, handling inquiries, complaints, and official communications professionally and promptly.
• Manage raw material and inventory orders from licensees, coordinating closely with Procurement, Warehouse, and Production teams by zone.
• Serve as the one-stop communication center for licensees, ensuring information is shared clearly, systematically, and on time.
• Monitor outlet sales performance on a weekly basis, identify underperforming outlets, and propose actionable recovery strategies.
• Drive outlet growth by building strong relationships with outlet owners, sourcing strategic new locations, and assisting in new outlet openings.
• Prepare comprehensive monthly reports covering sales performance, major issues, new and closed outlets, meetings conducted, conversion updates, and action plans.
• Responsible for driving sales growth across outlets by identifying opportunities and working closely with outlet owners to improve performance.
• Manage and resolve outlet issues promptly, ensuring all problems are handled professionally and escalated to the right team when necessary.
• Conduct regular outlet visits to monitor operations, maintain standards, and provide on-ground support to licensees.
• Build and maintain strong rapport with outlet owners, acting as a trusted representative of HQ at all times.

What We Are Looking For

• Exceptional communication skills in Bahasa Malaysia and English, both written and verbal.
• Strong interpersonal skills with the ability to build trust and maintain professional relationships with licensee partners.
• Organised, detail-oriented, and able to manage multiple tasks across different outlets simultaneously.
• Confident, proactive, and self-driven with a genuine passion for people and business growth.
• Prior experience in franchise operations, F&B, or business development is an advantage.

Job Requirements

• Minimum Diploma or Degree in Business Administration, Marketing, Communications, or any related field.
• At least 1 to 2 years of working experience in business development, account management, customer service, or a related role.
• Fluent in Bahasa Malaysia and English, both spoken and written. Ability to communicate in Mandarin is an added advantage.
• Proficient in Microsoft Office and Google Workspace (Docs, Sheets, Drive).
• Own transport and willing to travel to outlets when required.
• Strong problem-solving skills with the ability to stay calm and professional under pressure.
• Experience in F&B, franchise, or retail industry is an advantage but not mandatory.

Job Type: Full-time

Pay: RM3,500.00 - RM4,200.00 per month

Work Location: In person