Helpdesk-Operation Assistant 工作, 薪水 up to MYR 1,700, CTE PRIMA HOLDINGS SDN BHD Selangor 公司招聘中 - Ricebowl

Job Overview

The Helpdesk/Administrator for the Operation Department is responsible for providing technical assistance and support for the customer and team.

Operations Helpdesk/Administrator for Operation Department Duties:

o Strong organisational and helpdesk/administrative skills.
o Excellent communication skills, both written and verbal.
o Proficiency in Microsoft O ice and data management software.
o Detail-oriented with strong analytical skills.
o Ability to multitask.

Key Responsibilities:

o Respond to technical issues by phone, email or in-person to the customers.

o Responsible for providing support for maintaining and updating summary statistic reports, sites status for all related contracts, including diesel monitoring and tracking.

o Responsible for the application and follow-up customers for a Work Permit for all related sites and assisting the team with entering the site.

o Responsible for recording and updating Corrective Maintenance (CM) activities to the customers based on hourly requirements.

o Responsible for tracking and monitoring Service Level Agreement (SLA) for all related contracts.

o Responsible for collecting related data/forms for Corrective Maintenance (CM) activities and update to the customers.

o Ensure that all data requests from customers are properly logged and tracked for all related contracts.

o Ensuring high-quality customer service and timely issue resolution.

o Responsible for monthly follow-up and collecting data from the team regarding,
Overtime (OT) details and summary for all related contracts.

o Assisted in preparing meeting arrangements and Minutes of Meeting (MOM).

o Answering phones and responding to customer’s requests and enquiries.

o Managing and updating company databases for all related contracts.

o Draughting and mailing customer correspondence and newsletters.

o Excellent helpdesk skills and operating with a strong sense of urgency.

Location : Bandar Saujana Putra, Jenjarom

Working Day : Monday - Friday

More Info : *************

Job Types: Full-time, Internship, Fresh graduate

Pay: From RM1,700.00 per month

Benefits:

• Maternity leave

Work Location: In person