Job Summary:
We are seeking a dynamic professional with strong expertise in Warehouse Management Systems (WMS) and SQL to handle both day-to-day system support and project implementation activities. The role requires hands-on involvement in troubleshooting, data analysis, and driving system enhancements and deployments.
Key Responsibilities:
Support Role:
- Provide daily support for WMS operations, ensuring system stability and performance.
- Troubleshoot and resolve system issues within agreed SLAs.
- Analyze data and identify issues using SQL queries.
- Monitor system transactions, interfaces, and data accuracy.
- Coordinate with operations teams to resolve functional issues.
- Maintain logs for incidents, root cause analysis (RCA), and corrective actions.
- Support users with system-related queries and training.
Project Implementation Role:
- Participate in WMS implementation, enhancements, and migration projects.
- Gather and analyze business requirements and translate them into system solutions.
- Configure and test system functionalities based on project needs.
- Prepare and execute UAT (User Acceptance Testing) scenarios.
- Support system integration activities (SFTP, EDI, API).
- Assist in data migration, validation, and cutover activities.
- Ensure proper documentation for processes, configurations, and workflows.
- Work closely with IT, vendors, and business stakeholders during project execution.
Required Skills & Qualifications:
- Strong hands-on experience with Warehouse Management Systems (WMS).
- Proficiency in SQL (queries, joins, data extraction, troubleshooting).
- Solid understanding of warehouse operations (inbound, outbound, inventory control).
- Experience in both production support and project implementation.
- Strong analytical and problem-solving abilities.
- Ability to handle multiple tasks and work under pressure.
- Effective communication and stakeholder management skills.
Preferred Qualifications:
- Experience with leading WMS platforms (e.g., Manhattan, Blue Yonder, JDE WMS).
- Knowledge of system integration (ASN, EDI, API).
- Experience in system migration or upgrade projects.
- Familiarity with reporting tools (Report builder, SSRS, Power BI).
- Exposure to automation or digital transformation projects is an advantage.
Experience:
- 3–6 years of relevant experience in WMS support and implementation roles.
Pay: RM4,000.00 - RM8,000.00 per month
Work Location: In person