Intern – Customer Service 工作, 薪水 up to MYR 800, Courts (Malaysia) Federal Territory 公司招聘中 - Ricebowl

Role Objective

• Responsible for managing customer feedback data, ensuring structured documentation and analysis to support business decisions. Oversees administrative processes related to customer interactions, ensuring efficient tracking, reporting.

Job Description

• Feedback & Data Management: Collect, organize, and analyse customer feedback to identify patterns and actionable insights.
• Administrative Coordination: Maintain structured records, ensuring proper documentation of customer interactions and resolutions.
• Reporting & Analysis: Develop reports highlighting trends and areas of improvement for internal teams.
• Process Enhancement: Recommend improvements based on feedback analysis to optimize operational workflows.
• Perform other administrative tasks as assigned by the supervisor
• Participate in role-play or training sessions to understand products and service

Job Requirement

• Currently pursuing a diploma or degree in business, retail management, marketing, or related fields.
• Strong communication and interpersonal skills to engage with customers effectively.
• Ability to handle inquiries, complaints, and provide solutions professionally.
• Basic computer literacy for handling digital customer interactions and reports.
• Preferred Skills
• Problem-solving mindset to handle customer concerns efficiently.
• Multitasking ability in a fast-paced retail environment.
• Team collaboration to work effectively with store staff and management

Job Type: Internship
Contract length: 3 months

Pay: RM600.00 - RM800.00 per month

Work Location: In person