Technical Support Intern 工作, Alma Technology 公司招聘中 - Ricebowl

Company Description

ALMA Technology Sdn. Bhd. is a leading wholesale distributor of CCTV and ICT networking products, catering to project businesses, system integrators, and ELV installers in Malaysia. Renowned for providing high-quality products and services, the company partners with top brands such as UNIVIEW, DAHUA, and RUIJIE to deliver innovative solutions. Specializing in supporting small and medium-sized enterprises (SMEs), ALMA offers tailored solutions, site surveys, and comprehensive training programs to address unique challenges. With its "Beyond Security and Technology" philosophy, the company empowers clients to overcome learning curves and grow sustainably through strategic partnerships and customized tools.

Role Description

This full-time, on-site Technical Support Intern position is based in Puchong. The intern will assist in diagnosing and troubleshooting technical issues, supporting customer queries, and ensuring optimal customer satisfaction. Daily tasks include providing prompt and efficient technical support, analyzing problems to identify root causes, and collaborating with the team to develop effective solutions. Additionally, the intern will contribute to maintaining high service standards for customers.

Qualifications

• Proficiency in Technical Support and Troubleshooting to resolve technical issues efficiently.
• Strong Customer Support and Customer Satisfaction skills to effectively assist clients and ensure positive experiences.
• Solid Analytical Skills to assess problems, identify root causes, and recommend actionable solutions.
• Excellent communication and interpersonal skills for engaging with a diverse range of clients and team members.
• Basic knowledge of ICT networking and CCTV systems is preferred but not mandatory.
• Current enrollment in or recent graduation from a relevant field such as IT, Computer Science, or Engineering.