We are seeking a highly motivated and experienced after sales cum admin to join our growing team.
Responsibilities:
- Handle customer inquiries, complaints, and after-sales service requests.
- Coordinate and monitor defect rectification and maintenance works.
- Schedule site inspections and follow-up visits with customers and technical teams.
- Maintain accurate records of customer feedback, complaints, and service reports.
- Liaise with contractors, subcontractors, suppliers, and customers to ensure timely resolution of issues.
- Follow up on outstanding defects and ensure all issues are resolved within the agreed timeline.
- Prepare quotations, invoices, reports, letters, and other administrative documents.
- Manage filing systems and maintain proper documentation of projects and customer records.
- Answer phone calls, emails, and other customer communications professionally.
- Update and maintain company databases, spreadsheets, and records.
- Assist management with administrative tasks and report preparation.
- Perform any other duties assigned by management from time to time.
Job Type: Full-time
Pay: RM1,700.00 - RM2,300.00 per month
Benefits:
- Company car
- Free parking
- Opportunities for promotion
- Professional development
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- After sales: 1 year (Preferred)
Work Location: In person