全职 CS Exec based in MY supporting SG 工作, 薪水 up to MYR 2,500, Prudential Ampri Cleanroom Services Selangor 公司招聘中 - Ricebowl

Job Description & Responsibilities:

• Process customer orders and monitor them closely to ensure timely delivery.
• Monitor customer rental inventory and prepare replacements for EOL/Damaged garments.
• Raise order requisitions to top up and bring in new orders according to customer rental buffer planning.
• Monitor ETA/ETD for stock arrival and provide regular updates to customers, confirming delivery schedules for EOL/Damaged garments.
• Prepare Delivery Orders (DO) and Invoices (INV), and ensure submission via portal or email for timely payment processing.
• Handle customer enquiries and coordinate with relevant departments to provide prompt and accurate responses.
• Handle customer complaints effectively and provide timely resolutions.
• Closely monitor laundry customer garment trends and communicate any high rejection rates or issues to the customer.
• Coordinate customer laundry schedules.
• For new customers, update the customer profile and garment handling information, and distribute to relevant departments.
• Manage ad hoc tasks assigned by manager/management to support business operations and customer service excellence.

Requirements:

• Minimum 2+ years’ experience in customer service or operational support role.
• Experience in order management, inventory monitoring, or related operational processes.
• Strong organizational skills with the ability to monitor multiple tasks/orders simultaneously.
• Excellent communication and coordination skills for cross-department collaboration.
• Mandarin speaking is an added advantage

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Professional development

Work Location: In person