全职 Servis - Customer Experience Coordinator 工作, 薪水 up to MYR 2,500, Aveta Global Marketing Selangor 公司招聘中 - Ricebowl

Job Summary:

The Service & Customer Experience Coordinator is responsible for coordinating customer service activities related to motorcycle servicing and after-sales support. The role serves as a key point of contact for customers, ensuring service appointments, repairs, replacements, customer enquiries and complaints are handled efficiently and professionally.

The position also works closely with the workshop and service team to ensure smooth service delivery and timely communication with customers throughout the service process.

Key Responsibilities

1. Customer Service & Support

• Manage walk-in customers, appointments and customer service enquiries related to motorcycle servicing and after-sales matters.
• Attend to customer enquiries, complaints and concerns in a professional, polite and timely manner.
• Provide clear information to customers regarding service procedures, repair status, findings, estimated completion time and next steps.
• Maintain a positive customer experience throughout the service journey.

2. Service Coordination

• Coordinate service appointments, repairs, replacements and other customer service-related activities.
• Liaise closely with workshop and technical teams to ensure smooth and efficient service delivery.
• Follow up with relevant departments on outstanding service cases and customer requests.
• Ensure customers receive timely updates on service progress and completion status.

3. Customer Case Management

• Record and maintain accurate records of customer cases, complaints, enquiries and service activities.
• Monitor customer cases and ensure appropriate follow-up actions are completed.
• Escalate unresolved or critical customer issues to the Customer Experience Manager when required.
• Maintain proper documentation and records related to customer service activities.

4. Administrative & Reporting Support

• Support the Customer Experience Manager in daily administrative and operational activities.
• Assist in preparing customer service reports, case records and other relevant documentation.
• Support ACOW requirements, customer experience initiatives and other duties assigned by the management.
• Ensure all customer-related information and records are maintained accurately and systematically.

Requirements

Education & Qualification

• Minimum SPM Level 2 / Diploma in Automotive or related field.
• Candidates with relevant customer service, service advisor or automotive experience will have an added advantage.

Working Experience

• Minimum 1–2 years of experience in customer service, service advisory, automotive or related fields.
• Fresh candidates with suitable qualifications and strong communication skills may also be considered.

Technical & Computer Skills

• Basic motorcycle/automotive knowledge. Training will be provided where required.
• Proficient in Microsoft Excel and basic computer applications.
• Comfortable using WhatsApp and other communication platforms for customer communication and coordination.

Skills & Competencies

• Good communication skills in Bahasa Malaysia and English.
• Strong problem-solving and critical-thinking skills.
• Good customer service and interpersonal skills.
• Able to communicate clearly and professionally with customers.
• Able to remain calm, polite and professional when handling customer complaints or difficult situations.
• Good coordination and follow-up skills.
• Detail-oriented with good administrative and documentation skills.
• Able to work independently as well as collaboratively with workshop and service teams.
• Willing to learn and adapt to automotive/motorcycle service processes.

Other Requirements

• Age preference: 25–35 years old.
• Must possess good interpersonal and customer-handling skills.
• Willing to work in a fast-paced customer service environment.
• Professional appearance and positive attitude when dealing with customers.

Pay: RM1,700.00 - RM2,500.00 per month

Benefits:

• Flexible schedule
• Free parking
• Maternity leave
• Meal allowance
• Parental leave

Work Location: In person