全职 Customer Service Assistant Manager (Import - Export) 工作, 薪水, CTE Group Selangor 公司招聘中 - Ricebowl

Company Description

CTE Group provides personalized logistics services tailored to each customer’s import and export needs. The company treats customers as partners, offering advice and proposals to streamline and strengthen their supply chains. CTE Group focuses on improving logistics processes to offer options that are time-efficient, cost-effective, and operationally practical. By prioritizing risk reduction and efficiency, the organization aims to support sustainable business growth for its partners.

Role Description

The Customer Service Assistant Manager (Import & Export) is a full-time, on-site role based in Klang. This position supports daily customer service operations for logistics, including managing import and export documentation, coordinating shipments, and monitoring delivery timelines. The role involves handling customer inquiries, resolving issues promptly, and ensuring a high level of customer satisfaction throughout the logistics process. The Assistant Manager will work closely with internal teams and external partners to optimize service quality, support process improvements, and maintain accurate records. This role also assists in training and guiding customer service team members, ensuring adherence to company standards and procedures.

Key Responsibilities

• Lead and supervise the Customer Service team for Import & Export freight operations

• Coordinate with customers, shipping lines, transporters, warehouse, customs and port/terminal

• Monitor vessel schedules, ETA/ETD, vessel changes, delays, rollovers and cut-off times

• Handle and review shipping documentation including B/L, D/O, SI, VGM and other relevant documents

• Coordinate customs clearance and import/export requirements

• Coordinate container movement, haulage, delivery and port/terminal arrangements

• Monitor shipment status and ensure timely follow-up on operational matters

• Update and monitor shipment/job information using the Asolute system

• Handle customer enquiries, complaints and operational escalations

• Guide and supervise Customer Service Executives/Assistants

• Monitor team workload and ensure jobs are completed within the required timeline

• Prepare operational reports and provide updates to management

Requirements

• Diploma/Degree in Logistics, Supply Chain, Business Administration or related field

• 3–5 years of relevant experience in Import & Export Freight/Logistics Customer Service

• Supervisory or team management experience preferred

• Strong knowledge of shipping documentation, vessel schedules, customs and port/terminal operations

• Hands-on experience dealing with shipping lines, transporters, warehouse and other operational parties

• Experience with Asolute system or other freight/logistics systems is highly preferred

• Strong leadership, communication and problem-solving skills

• Good command of English and Bahasa Malaysia

• Mandarin is an advantage

• Able to manage multiple shipments and work under pressure