Operations Support Executive (WFH) | Full-Time Opportunity
Job Description
- Provide professional support to customers via live chat and email.
- Handle customer inquiries and resolve issues efficiently.
- Process account-related requests and maintain accurate records.
- Escalate complex cases to the relevant team when necessary.
- Support daily operations while meeting quality and productivity targets.
Requirements
- Fluent in Mandarin (reading, writing, and speaking).
- Previous experience in Customer Service or Operations Support is preferred.
- Good communication and problem-solving skills.
- Own a personal computer/laptop with a stable internet connection.
- Willing to work rotating shifts, including weekends and public holidays.
Benefits
100% Work From Home
Pay: RM3,000.00 per month
Application Question(s):
- Are you fluent in Mandarin (reading, writing, and speaking) and do you have basic English communication skills?
- Do you have your own laptop/desktop and a stable internet connection suitable for remote work?
- Are you willing to work on a rotating shift schedule, including night shifts, weekends, and public holidays when required?
- Can you accept salary of RM3000 basic ?
- Do you have at least 1 year of experience in customer service, BPO, or online platform support?
Work Location: In person