Your Key Responsibilities are:
- Respond to customer inquiries via phone, email, and chat in Japanese and English.
- Assist customers with hotel reservations, itinerary changes, and travel-related concerns.
- Provide accurate information on hotel policies, rates, and promotions.
- Resolve customer issues promptly and professionally, escalating complex cases when necessary.
- Maintain detailed and accurate records of customer interactions in the system.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing
opportunity to build rapport with the customer
Pay: RM9,500.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Ability to commute/relocate:
- Cyberjaya: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- goo to go with rotational shift?Y/N
- ASAP Joiner? Y/N
Education:
Language:
Location:
Work Location: In person