- Ang Mo Kio North-east Region (Singapore) Singapore
全职 Service Engineer 工作, 薪水 up to SGD 5,000, MIT SEMICONDUCTOR PTE. LTD. North-east Region (Singapore) 公司招聘中 - Ricebowl
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MAIN DUTIES AND RESPONSIBILITIES:
(a) Technical Service Support
Set-up, install, buy-off and commission new semiconductor equipment at customer sites
Provide pre and post sales technical support to service and upgrade equipment e.g. change-kits, new design modules, features and capabilities
Trouble-shoot process related problems and identify root cause(s) for effective and timely resolution of field issues
Work closely with Engineering and Manufacturing on design, quality and performance issues
Assist in overall machine performance evaluation with technical reports and feedback
Cost management to lower service support expenses during warranty and post warranty
(b) Technical Training
Provide technical training for customers on set-up, operations and maintenance
Update and maintain all service related documentation or reports in databases (e.g. customer feedback system) for effective record, monitoring and resolution of customer issues
(c) Defend Customer base
Defend customer installed base with regular field service reports
Provide competitive information and market intelligence on ground to Service and Sales
Build and maintain strong customer relations on ground
(d) Support Service and Sales revenue growth
Strive to convert demo POs to confirmed POs at customer sites with strong technical and customer service support
Identify opportunities on ground for added revenue in terms of spare part sales, preventive maintenance etc
MAIN JOB SPECIFICATIONS / REQUIREMENTS
Higher NITEC / ITC / Diploma in Electronics/Mechanical Engineering
Some experience in servicing in sorter, inspection and marking equipment
Laser marking experience will have added adventage
Computer literate
Excellent customer orientation skills
Able to travel overseas at short notice
MIT Semiconductor Pte Ltd (MSPL) is a leading provider of integrated automation solutions to the semiconductor industries worldwide. The Company primarily designs, develops and distributes a wide range of automated equipment that caters to the front and back-end processes of IC assembly. Our flagship range of high-end semiconductor equipment includes wafer level die marking and sorting systems, vision inspection, laser marking and tape and reel systems.
The Company also provides engineering and maintenance services to customers in the form of upgrading and retrofitting of existing equipment to meet new production and process requirements. MSPL services a broad spectrum of “blue-chip” customers who are mainly Integrated Device Manufacturers (IDMs), Outsourced Semiconductor Assembly and Test (OSATs) houses and foundries - all of whom are renown global players in their respective semiconductor space located throughout Asia, Europe and the US.
(a) Technical Service Support
Set-up, install, buy-off and commission new semiconductor equipment at customer sites
Provide pre and post sales technical support to service and upgrade equipment e.g. change-kits, new design modules, features and capabilities
Trouble-shoot process related problems and identify root cause(s) for effective and timely resolution of field issues
Work closely with Engineering and Manufacturing on design, quality and performance issues
Assist in overall machine performance evaluation with technical reports and feedback
Cost management to lower service support expenses during warranty and post warranty
(b) Technical Training
Provide technical training for customers on set-up, operations and maintenance
Update and maintain all service related documentation or reports in databases (e.g. customer feedback system) for effective record, monitoring and resolution of customer issues
(c) Defend Customer base
Defend customer installed base with regular field service reports
Provide competitive information and market intelligence on ground to Service and Sales
Build and maintain strong customer relations on ground
(d) Support Service and Sales revenue growth
Strive to convert demo POs to confirmed POs at customer sites with strong technical and customer service support
Identify opportunities on ground for added revenue in terms of spare part sales, preventive maintenance etc
MAIN JOB SPECIFICATIONS / REQUIREMENTS
Higher NITEC / ITC / Diploma in Electronics/Mechanical Engineering
Some experience in servicing in sorter, inspection and marking equipment
Laser marking experience will have added adventage
Computer literate
Excellent customer orientation skills
Able to travel overseas at short notice
MIT Semiconductor Pte Ltd (MSPL) is a leading provider of integrated automation solutions to the semiconductor industries worldwide. The Company primarily designs, develops and distributes a wide range of automated equipment that caters to the front and back-end processes of IC assembly. Our flagship range of high-end semiconductor equipment includes wafer level die marking and sorting systems, vision inspection, laser marking and tape and reel systems.
The Company also provides engineering and maintenance services to customers in the form of upgrading and retrofitting of existing equipment to meet new production and process requirements. MSPL services a broad spectrum of “blue-chip” customers who are mainly Integrated Device Manufacturers (IDMs), Outsourced Semiconductor Assembly and Test (OSATs) houses and foundries - all of whom are renown global players in their respective semiconductor space located throughout Asia, Europe and the US.
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