全职 Senior Manager, Group Digital Platforms 工作, 薪水, FWD Insurance Hong Kong 公司招聘中 - Ricebowl

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves over 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit *************

PURPOSE

The Group Platforms team is responsible for identifying, defining, and managing digital product platforms and technologies to fulfil business objectives.

The Group Platforms team operates across FWD Group to:

• Collaborate with functions to drive the design conceptualisation and development of new business platforms, provide digital product platform management and distribution partner digital solutions.
• Evolve digital product platform development roadmaps and collaborate on solution design to achieve optimal business outcomes.
• The Product Owner, OPUS Purchasing (new business) owns the product direction and delivery backlog for the new business / purchasing journey within OPUS, FWD’s operations workflow and management platform.

KEY ACCOUNTABILITIES

• Own the product vision, roadmap and prioritised backlog for OPUS Purchasing, aligned with Group platform strategy and market implementation plans.
• Define the end-to-end purchasing scope, including case creation, workflow and task management, document and information management, pending management, Customer 360, assessment, approvals, quality control, correspondence, reporting and audit trail.
• Lead current-state and target operating model reviews to simplify and re-engineer purchasing processes, increasing standardisation, reuse, automation and straight-through processing.
• Lead the product management and execution of the digital platform through extracting business priorities and fulfilling business needs at the regional level
• Facilitate discovery, business refinement, design walkthroughs, backlog refinement, sprint planning, showcases and retrospectives with business and technology stakeholders
• Prioritise features using customer and operational value, new business volume, regulatory and control needs, cross-market reuse, delivery readiness, dependencies and implementation effort
• Develop storyboards, personas, journey maps, process flows, epics, user stories and testable acceptance criteria. Keep JIRA and the supporting document repository complete and current.
• Partner with market Product Owners, distribution teams, NB Admins, UWers, compliance, legal, risk, finance and technology teams to identify requirements and distinguish reusable Group capabilities from justified local variations
• Demonstrate good and relevant application of design thinking methodologies towards the insights gathering of the platform, working effectively with assigned digital platform UX/UI team members.
• Lead appropriate decisions to ensure digital platforms are planned to support scalability, reliability and efficiency in maintenance across the regional markets.
• Lead and coach Agile practices through design and execution efforts of the specific digital platform initiative
• Collaborate with technical BAs, architects, developers, QA and integration teams to clarify business rules, data needs, interfaces and non-functional requirements.
• Technically savvy to work closely with developers, understanding their technical capabilities and constraints
• Generate high value from user feedback that strongly influence platform direction and roadmap
• Ensure co-ordination design, development and deployment plans with business functions and technology solutions delivery teams.
• Assess CX feedback and analyse, prioritize quick fix optimizations and longer-term strategic fixes
• Develop, create and maintain a digital roadmap for the assigned digital platform
• Strongly oriented towards results and delivering a high standard of digital platforms. Shares an inner drive that overcomes obstacles and appropriately leverages work-around solutions in order to remove impediments to the digital platform delivery
• Able to mentor colleagues and team members on the Scrum environment and processes via the conduct of platform initiative.

• Embed emerging technologies and techniques to optimize business benefits and improve operational efficiency
• Articulate business logic to technical partners in clear written and oral communication to large and higher stakes audiences
• Able to communicate with Group/Country stakeholders effectively and influence them for their buy-in

QUALIFICATIONS / EXPERIENCE

• University degree in Business, Insurance or Information Technology or equivalent area
• 8+ years' working experience in Life and health insurance with exposure to new business operations and digital or workflow transformation.
• Demonstrated experience as a Product Owner, Product Manager or senior Business Analyst delivering complex digital platforms through Agile teams.
• Experience and proven results in product management and delivery of a digital platform
• Proven experience in successful rollouts at either country or regional levels (preferably within the Asia Pacific markets)

KNOWLEDGE & TECHNICAL SKILLS

Business Knowledge

• Broad understanding of the insurance and technology industry, including current and emerging financial services, lifestyle, operations, and technology trends
• Ability to translate complex processes, regulations and business rules into simple, scalable product capabilities.
• Strong stakeholder management, facilitation, influencing, negotiation and executive communication skills across cultures and markets.
• Commercial judgement and the ability to balance customer value, operational benefit, risk, delivery cost and platform reuse

Technical Skills

• Skilled in Agile Software delivery (Scrum or similar)
• Proven record of Product Backlog management (using JIRA, Confluence or something similar). Working knowledge of Miro, Visio, Figma.
• Strong understanding of technology concepts and developer languages, ability to understand APIs, data flows, integrations, microservices, cloud concepts.
• Good in facilitating user centric design thinking, strong analytical, problem-solving skills, with attention to detail and excellent business judgement
• Build prototypes with UX/UI designers with data driven approach using analytics expertly
• Ability to work independently, manage competing priorities and maintain delivery quality in a fast-paced regional environment