全职 Customer Service Executive (Mandarin speaker) - Fresh graduate 工作, 薪水, PERSOL APAC Federal Territory 公司招聘中 - Ricebowl

About the Company:

Our client are looking for a Mandarin-Speaking Customer Service Executive to join our team. This role is ideal for someone who is customer-oriented, confident in communication, and enjoys working in a fast-paced environment.

About the Role:

Are you passionate about customer service and building strong relationships with customers? Do you enjoy communicating with people and solving problems?

Job Responsibilities:

• Handle a high volume of incoming and outgoing calls, emails, and walk-in enquiries professionally and efficiently.
• Understand customers' needs and provide accurate, timely, and appropriate solutions.
• Build strong and long-term relationships with customers through positive and engaging communication.
• Respond to customer enquiries, feedback, and complaints, ensuring issues are followed up and resolved within the expected timeframe.
• Provide customers with clear and complete information using the appropriate systems and resources.
• Identify suitable opportunities and generate sales leads through customer interactions.
• Work towards individual and team customer service and performance targets.
• Maintain accurate records of customer interactions, account information, and relevant documentation.
• Process customer requests and accounts in accordance with established procedures and company guidelines.
• Follow up with customers to ensure a smooth experience and satisfactory resolution.
• Collaborate with internal teams when required to ensure customers receive the best possible support.
• Go the extra mile to create a positive customer experience and build customer trust.

Job Qualifications:

• Bachelor's Degree or equivalent qualification in any discipline.
• Minimum 2 years of working experience, with at least 1 year in customer service or a related function.
• Candidates with experience in a financial institution, insurance, or family takaful industry will have an added advantage.
• Good knowledge or understanding of insurance or family takaful products is preferred.
• Mandarin-speaking candidates are strongly preferred as the role requires communication with Mandarin-speaking customers.
• Good command of Mandarin, English, and Bahasa Malaysia, both spoken and written.
• Strong communication, active listening, and interpersonal skills.
• Comfortable handling phone calls and interacting with customers from different backgrounds.
• Customer-focused with a positive attitude and a strong sense of responsibility.
• Familiarity with CRM systems and customer service tools is an advantage.
• Able to multitask, prioritize tasks, and manage time effectively.
• Target-driven with a strong willingness to achieve and exceed performance goals.