jobs in LCP GROUP

全职 E-commerce Sales - Customer Service (Mandarin Speaker) 工作, 薪水 up to MYR 5,000, LCP GROUP Federal Territory 公司招聘中 - Ricebowl

E-commerce Sales - Customer Service (Mandarin Speaker)

LCP GROUP

全职

KL City, Federal Territory

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工作地点

  • Jalan Radin Anum Kuala Lumpur Federal Territory Malaysia

职位描述

任职资格

  • Strong written and spoken in Mandarin
  • Candidates must possess at least Diploma
  • Min 1 year of experience in FB Messenger & WhatsApp Customer Service.
  • Highly organised and detail-oriented
  • Able to work independently and take ownership
  • Calm under pressure and good at solving problems
  • Familiar with Social Media (FB, Instagram, etc)
  • Friendly, polished, and professional communication style
  • Comfortable working in a fast-moving ecommerce environment
  • Basic knowledge of Microsoft Excel, PowerPoint & Google Sheet

岗位职责

  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.

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