全职 Duty Manager 工作, 薪水 up to MYR 3,500, Planet Mentari Federal Territory 公司招聘中 - Ricebowl

Key responsibilities

• Oversee the daily operations of the hotel and ensure smooth coordination between all operational departments.
• Act as the Duty Manager, providing leadership and operational support during assigned shifts.
• Deliver exceptional guest service by promptly addressing guest enquiries, feedback, complaints, and special requests.
• Ensure all Front Office procedures, policies, and service standards are consistently followed.
• Monitor room inventory, guest arrivals and departures, VIP guests, and special events to ensure smooth operations.
• Coordinate with Housekeeping, Maintenance, Food & Beverage, Security, and other departments to resolve operational issues efficiently.
• Handle emergency situations, guest incidents, and safety matters professionally and in accordance with hotel procedures.
• Conduct regular inspections of guest rooms, public areas, and hotel facilities to maintain quality and cleanliness standards.
• Prepare operational reports, incident reports, and shift handover reports.
• Supervise, coach, and motivate Front Office associates to maintain high service standards.

About you

• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Minimum 3–5 years of Front Office experience, with at least 2 years in a supervisory or Duty Manager role, preferably in the hospitality industry.
• Strong knowledge of hotel Front Office operations, guest service standards, and hotel procedures.
• Experience using hotel Property Management Systems (PMS) is preferred.
• Excellent leadership, communication, interpersonal, and problem-solving skills.
• Able to remain calm, make sound decisions, and resolve issues effectively under pressure.
• Customer-focused with a professional appearance and positive attitude.
• Good command of English and Bahasa Malaysia. Mandarin-speaking candidates will have an added advantage.
• Willing to work shifts, weekends, public holidays, and rotating schedules.

Pay: RM2,900.00 - RM3,500.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Free parking
• Health insurance
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Parental leave

Work Location: In person