全职 Customer Service Executive 工作, 薪水 up to MYR 3,500, Pure Spectrum Technologies WP Kuala Lumpur 公司招聘中 - Ricebowl

Candidate must possess at least a Diploma holder, in any field.

At least 3-year experience in customer servicing environment or similar fields.

Proficient in Bahasa Malaysia and English.

Able to work independently, strong work commitment, trustworthy.

Self-motivated and able perform well under pressure.

Good communication and interpersonal skills.

Willing to thrive in a start-up environment.

Handle and manage customer; personal/group inquiry via calls, emails and online messaging tools.

Attracts potential customers by answering product and service questions and suggesting information about other products and services.

Escalate unresolved queries or technical problem to superior/designated departments for further investigation.

Obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.

Communicate progress and resolution of issues to internal and external customers.

To reply support inquiries promptly in good manners and provide solutions within acceptable time frame.

Produce daily, weekly and monthly report of work progression.

Assist in preparing and update SOP, process flow, reports.

To participate and ensure adherence to procedures, policies and quality system as implemented by the management.

Stock packing, distribution and stock count.

Ability to multi-task, prioritize and manage time effectively.