全职 Regent Club Supervisor - Regent Kuala Lumpur (Pre-Opening) 工作, 薪水, Regent Federal Territory 公司招聘中 - Ricebowl

Provide leadership and guidance to the Regent Club team, fostering a positive, collaborative environment

Conduct regular training sessions so all team members are well versed in service standards, product knowledge and guest engagement techniques

Delegate tasks effectively, monitor performance and provide constructive feedback to optimise productivity and service quality

Lead by example, demonstrating a commitment to excellence in guest service and operational efficiency

Monitor team performance metrics and provide input for improvement

Coordinate with Food and Beverage, Housekeeping, the kitchen and Front Office to fulfil guest requests, maintain service standards and integrate Regent Club seamlessly with overall hotel operations

Actively promote Regent Club services and amenities to hotel guests, upselling where appropriate to maximise revenue opportunities

Monitor Regent Club usage and guest feedback to identify areas for improvement and develop offerings that enhance the value proposition

Manage inventory and supplies, ensuring adequate stock levels and adherence to budgetary guidelines

Prepare and maintain accurate records of Regent Club operations, including guest preferences, inventory levels and financial transactions

Generate reports on key performance indicators such as occupancy, revenue and guest satisfaction scores, providing insights to inform decision-making

Handle cash and credit card transactions accurately and efficiently

Oversee the daily operations of Regent Club, ensuring seamless service and personalised guest experiences

Greet guests upon arrival and ensure their needs and preferences are met promptly and gracefully

Maintain a warm, welcoming atmosphere, anticipating and addressing guest needs with professionalism and courtesy

Handle guest enquiries, requests and complaints in a timely, effective manner, escalating issues where necessary and striving to exceed expectations

Monitor guest satisfaction levels and implement strategies to enhance the overall experience

Build rapport with guests, act as a brand ambassador, and promote hotel amenities, services and loyalty programmes

Oversee the setup and presentation of food and beverage offerings, maintaining high standards of quality, hygiene and presentation at all times

Assist in developing and implementing policies, procedures and standards that ensure consistency and excellence in Regent Club operations

Conduct regular inspections of Regent Club to ensure cleanliness, safety and compliance with brand standards and regulations

Follow property-specific procedures for handling emergencies, including evacuations, medical emergencies and natural disasters

Report work-related incidents or injuries immediately to the Regent Club Manager, Front Office Manager or Director of Rooms

Follow company safety and security measures, monitoring daily operations to ensure all colleagues adhere to procedures

Maintain a safe and healthy environment for guests and colleagues, addressing safety concerns promptly

Order and maintain supplies and equipment in a timely, efficient manner, minimising waste and supporting the hotel’s sustainability initiatives

Maintain procedures for the security of lost and found items in Regent Club areas

Perform other duties as assigned based on operational needs

Reports to the Regent Club Manager

Supervises Regent Club Hosts and Associates on shift

Consistent delivery of a personalised, high-touch guest experience that reflects Regent’s luxury standards

Contribution to Regent Club revenue and upselling targets

Accurate record-keeping and cash handling across Regent Club operations

Bachelor’s degree in Hospitality Management or a related field preferred

Previous experience in a supervisory role within a luxury hotel or upscale hospitality environment

Strong leadership and team-building skills, with the ability to motivate and inspire others

Exceptional interpersonal and communication skills

Proven track record of delivering exceptional guest service and resolving guest issues effectively

Sound knowledge of food and beverage operations, including fine dining etiquette and wine service

Proficiency in MS Office and property management systems

Flexibility to work varied shifts, including weekends and public holidays

Fluent English required; other languages an advantage

Ability to stand, walk and lift objects up to 10 kilos

Stamina to work long hours while remaining attentive to guest needs

Work is primarily indoors within the lounge, with occasional exposure to kitchen and outdoor environments

A fast-paced and at times demanding environment