全职 Receptionist 工作, 薪水 up to SGD 2,000, ATELIER REAL ESTATE PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl

About the role

The Hostel Receptionist is the first point of contact for our guests. You will create a warm, welcoming atmosphere for travellers from around the world, manage check-ins and check-outs, handle bookings and enquiries, and keep the front desk running smoothly and safely.

Key responsibilities

• Greet guests warmly and carry out check-in and check-out efficiently, including ID verification and payment handling
• Manage reservations through the booking system and online platforms (e.g. Agoda, *************), and keep availability up to date
• Answer enquiries by phone, email, and in person; provide information about the hostel, facilities, and local area
• Allocation of beds and rooms
• Handle cash, card payments, and end-of-shift cash reconciliation accurately
• Resolve guest complaints and issues calmly and professionally, escalating to the manager when needed
• Enforce hostel rules, including quiet hours, security, and house policies
• Monitor common areas and respond appropriately to safety or security concerns, following emergency procedures
• Coordinate cleaning schedule with housekeeping team on a weekly basis
• Maintaining of basic cleanliness in the hostel from time to time

About you

• Previous experience in reception, hospitality, or customer service (hostel experience is a plus)
• Excellent spoken and written English; additional languages are an advantage
• Friendly, approachable, and patient, with strong interpersonal skills
• Comfortable using computers, booking systems, and online platforms
• Good organization, attention to detail, and ability to multitask under pressure
• Honest and reliable with cash handling and guest information
• Flexibility to work shifts, including nights, weekends, and public holidays

Nice to Have

• Knowledge of property management software (e.g.Cloudbeds)
• First aid certification
• Local knowledge and a passion for travel and meeting people

Benefits

• Competitive Salary
• A fun, international, and supportive team environment
• Training and opportunities to grow within the team