Key Responsibilities
Handle customer enquiries via email and ensure timely follow-up.
Perform basic transaction checks and verify required forms and documentation.
Meet customers face-to-face when required to address their service needs.
Engage customers considering policy surrender, understand their concerns and explain relevant product features and available alternatives.
Support customer retention efforts by presenting suitable options in accordance with company guidelines.
Maintain accurate records of customer interactions, follow-ups and outcomes.
Work closely with the Contact Centre Team Lead and internal teams to ensure proper handling of customer requests.
Provide general customer service and administrative support as required.
Job Requirements
Able to commit from Mid Nov 26- Mid Jan 27
Working Hours- M-F (830am-530pm)
Salary: $2,500-$3,000
Some Customer Service experience required
Interested applicants please email your resume to *************
Ivy Tham Yi Ru (R1104692)
Recruit Express Pte Ltd (EA Number: 99C4599)