- Bayan Lepas Pulau Pinang Malaysia
全职 Senior Technical Support Engineer 工作, 薪水, Advantest Pulau Pinang 公司招聘中 - Ricebowl
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职位描述
岗位职责
- Escalation support excellent
- Provide effective technical consultation and onsite support for handling/ probing and thermal issues.
- Consolidate and monitor failure trend and proactively review data and discussion with GSEC and R&D for product (handler/ prober) improvement.
- NPI evaluation support
- Evaluation preparation and execution as planned.
- Compiling data analysis and conclusion review with R&D.
- Suggest solution improvement ideas and collaborate with R&D to continue enhancing solution reliability and robustness (throughput, stability, thermal & etc) for production deployment.
- Quality and Safety
- Handle product safety tracking follows up and management. RFI, FCO, ANZEN.
- Ensure product safety (handler/ prober and customer products) with proper operation training conducted for field service team and customers.
- Knowledge Transfer
- Conduct technical/ knowledge transfer to field service engineers and customers to operate, maintain, troubleshoot the handler/ prober.
- Conduct workshops and optimization know-how to field service engineer and customers and “train the trainer” program.
- Bachelor's or master-degree in Mechanical, Thermal, Mechatronics Engineering, or relevant field with 4 to 6 years of working experience in semiconductor manufacturing industry.
- Experiences in semiconductor package handling/ probing, thermal technologies and automation system.
- Strong troubleshooting and problem-solving skills.
- Global mindset and industrial knowledge to support the regional teams and collaborate with global teams.
- Excellent communication for internal/ external customers support, technical sharing and R&D collaboration.
- Short notice business trip travel, domestic and oversea.
- Extended working hours & weekend/ holiday support for critical project or escalation support demands.
重要安全守则
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