全职 Customer Service cum Admin Executive (Shipping - Logistics) 工作, 薪水 up to SGD 3,200, Freight Links Logistics Pte. Ltd. 公司招聘中 - Ricebowl

Job Overview:
We are seeking a dynamic and proactive Customer Service Representative to join our logistics and shipping team. The ideal candidate will act as a key point of contact for clients, ensuring smooth and efficient coordination of shipments, handling inquiries, resolving issues, billing and maintaining a high level of customer satisfaction.

The candidate will also be doing telemarketing and email marketing as part of the scope.

Job Description:

• Serve as the primary contact for customers regarding shipping and logistics inquiries.
• Coordinate with internal departments (warehouse, dispatch, operations) to ensure timely and accurate order fulfilment.
• Track and monitor shipments, providing regular updates to clients.
• Handle customer complaints and resolve issues efficiently and professionally.
• Prepare shipping documents, invoices, and customs declarations as needed.
• Raise shipments invoices upon completion for all customers.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Communicate with freight carriers and third-party logistics providers.
• Assist in continuous improvement initiatives to enhance service delivery and operational efficiency.
• Ensure compliance with logistics industry regulations and company policies.
• Email and Telemarketing to customers and overseas agents

Job Requirements:
Years of Experience: 1–2 years of relevant experience preferred. Fresh graduates are welcome to apply. Training will be provided for candidates who are eager to learn.

Min Education Level: ITE / Diploma

Applicants must be willing to work in Tuas or Penjuru Road