La Casetta — Italian Trattoria
About us
La Casetta is a neighbourhood Italian trattoria. We cook simple, familiar food and run a warm, smart-casual floor — the kind of place people come back to for pasta, coffee, and an easy meal.
This store lives on regulars. Guests should feel recognised, looked after, and glad they walked in. We are looking for someone who enjoys people as much as operations, and who can help the dining room feel like a second home.
The role
You will support the restaurant manager in the day-to-day running of the trattoria: opening and closing, cashier, simple admin, and floor service.
The operational side is standard restaurant work. What matters more is presence. We want someone sociable, vibrant, and welcoming — someone who can hold a conversation, remember faces, make regulars feel known, and naturally build their own following in the neighbourhood.
Service is friendly, not formal.
What you will do
Floor & hospitality
Welcome guests and set the tone of the room: warm, relaxed, and alert
Lead and support the service team during service
Look after regulars — remember names, usual orders, and small preferences
Handle reservations, seating, and guest requests with calm and good judgement
Run the floor quick and efficient but always in control
Always a step ahead of customers, able to anticipate their needs
Operations
Open and close the restaurant to house standards
Open and close cashier, with accurate cash and POS checks
Keep the floor, pass, and front of house tidy and service-ready
Support stock, mise en place checks, and simple daily organisation
Help brief the team and keep service running smoothly
Admin
Prepare simple daily or weekly reports (sales, covers, cash, incidents)
Organised and detail-oriented, always on top of this week's paperwork
Flag issues early — staffing, guest feedback, equipment, stock
Work independently when the manager is not on the floor
Follow food hygiene, safety, and house procedures
Who we are looking for
Warm, sociable, and naturally welcoming
Comfortable starting conversations and making guests feel at ease
Energetic and dynamic on the floor, without being forced or loud
Genuinely interested in people — especially neighbourhood regulars
Able to work independently and take ownership of a shift
Reliable with opening, closing, cashier, and simple reporting
Clear, calm communicator with the team and with guests
Comfortable in a smart-casual, family-style trattoria — friendly, sharp, and unfussy
Happy to work restaurant hours, including evenings and weekends
Good to have
Familiarity with Italian dishes and names
Basic wine knowledge, or a real interest in learning the list
Previous F&B or restaurant experience, especially in casual dining or trattoria-style service
Experience managing HR reporting
Experience managing accounting weekly PO/DOs
Charisma — the kind of person guests remember and ask for
Sharp and alert on the floor: sees an empty glass, a waiting table, or a guest who needs something before they have to ask
Ability to build regulars and bring people back
Conversational Italian, or comfort with Italian menus and pronunciation
A local network, or the confidence to become a familiar face in the neighbourhood
La Casetta Italian Restaurant brings the familiar warmth and charm of an Italian trattoria to the everyday dining experience. We serve fresh, thoughtfully prepared Italian dishes alongside warm and friendly service, in a welcoming space that feels equally right for a casual coffee, a relaxed lunch or dinner with family and friends.
At La Casetta, we believe good food is about keeping things simple, fresh and enjoyable. Our team is passionate about Italian cuisine and hospitality, and we strive to create a comfortable dining experience where every guest feels welcome.
We are also committed to building a positive and supportive workplace where our employees can work as a team, develop their skills and grow together with the restaurant.