全职 Front Desk Customer service 工作, 薪水 up to MYR 3,000, Kuala Lumpur International Dental Centre Johor 公司招聘中 - Ricebowl

Requirements

• Provide a warm and welcoming first point of contact for all visitors and clients at the front desk, embodying the professional image of KL International Dental Centre(JB Branch).
• Manage incoming and outgoing calls, emails, and general inquiries efficiently, directing them to the appropriate departments or personnel.
• Schedule and confirm patient appointments accurately using the clinic's scheduling system, ensuring optimal utilization of dentist and staff time.
• Handle patient registration, verification of details, and collection of necessary information with a high degree of accuracy and confidentiality.
• Maintain a tidy and organized reception area, ensuring all necessary forms, brochures, and informational materials are readily available.
• Assist with basic administrative tasks as required, such as data entry, filing, and preparing correspondence.
• Communicate effectively with patients regarding appointment details, pre-appointment instructions, and general clinic information in English, Mandarin, and Bahasa Malaysia.
• Fresh graduates are welcome to apply. No prior work experience is required.

Responsibilities

• Greet and welcome patients and visitors in a professional and friendly manner upon arrival at the dental center.
• Manage the reception area, ensuring it is tidy, presentable, and equipped with necessary information and materials.
• Answer incoming phone calls, direct inquiries to the appropriate personnel, and take messages accurately.
• Schedule, reschedule, and confirm patient appointments using the clinic's management system, ensuring efficient use of dentist and staff time.
• Handle patient registration, collect and update patient information, and verify insurance details.
• Provide information about dental services, clinic policies, and procedures to patients.
• Process payments for services rendered and maintain accurate records of financial transactions.
• Assist with administrative tasks such as filing, scanning, and managing correspondence.
• Maintain a high level of patient communication, addressing concerns and providing a positive experience.
• Liaise with dental surgeons and support staff to ensure smooth patient flow and timely service delivery.

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

• Dental insurance

Work Location: In person