全职 Senior Customer Service Executive (Hybrid Operations) 工作, 薪水 up to SGD 3,500, LOVET (S) PTE. LTD. 公司招聘中 - Ricebowl

Employment Type: Full-Time

Work Location: Serangoon

Working Hours:

5 working days, including rotational weekends

Weekdays: 9:00am – 6:00pm

Weekends: 10:00am – 7:00pm

Responsibilities:

• Deliver exceptional customer service across all communication channels, including emails and social media platforms
• Handle customer enquiries, orders, exchanges, returns and refund requests accurately and efficiently
• Resolve customer concerns professionally while ensuring a positive customer experience
• Manage escalated customer cases and provide appropriate service recovery within company guidelines
• Monitor daily customer service inboxes to ensure timely responses and resolution of cases
• Support backend operational tasks, including order processing, fulfilment coordination and issue resolution
• Work closely with Operations and Retail teams to resolve customer-related matters
• Assist in maintaining and improving customer service SOPs and workflows
• Support onboarding and provide guidance to junior Customer Service Executives
• Identify recurring customer issues and recommend process improvements to enhance operational efficiency
• Maintain accurate customer records and documentation
• Support ad-hoc customer service and operational duties as assigned

Requirements:

• Minimum 2-3 years of customer service experience, preferably in fashion or e-commerce
• Strong problem-solving skills with the ability to manage challenging customer situations independently
• Excellent written and verbal communication skills (mandatory in English)
• Highly organised, detail-oriented and able to multitask in a fast-paced environment
• Strong sense of ownership with the ability to prioritise tasks independently
• Positive attitude with excellent interpersonal and teamwork skills
• Customer-first mindset with good business judgment

Interested candidates may send their resumes to *************

Pay: $2,800.00 - $3,500.00 per month

Work Location: In person