Lead disaster recovery planning, business continuity readiness, backup management, and infrastructure improvement projects.
Manage technology projects and vendor relationships, ensuring timely and successful delivery of initiatives.
Maintain IT policies, procedures, documentation, and support audit, security, and regulatory requirements.
Lead, mentor, and develop technical team members through training, coaching, and knowledge sharing.
Act as the technical escalation point for complex issues, critical incidents, and stakeholder support requirements.
Collaborate with internal stakeholders, vendors, and customers to ensure effective service delivery, including VIP user support and technical presales activities where required.