Job Responsibilities:
Providing support to all branches in relation to daily operations and administrative matters to ensure smooth operation
Conducting operational training and inspection on branches
Responsible for handling customer complaints
to send acknowledgement email and communicate the outcome to the complainant within stipulated timeframe
to identify the root cause of the problem and course of the action to resolve the complaint
to record and document the complaint and investigation findings
to do analysis and submit report to ICCD
Responsible for Anti-Money Laundering related matters
to provide advisory on AML requirements to branches
Provision of AML information
to keep monitoring on KYC progress
to follow up on AML sample checks
EDD & STR related work
Responsible for general compliance matters
Head office and regulatory submission
Dissemination of regulatory updates
Provision of compliance advisory
Monitoring of compliance tasks
Responsible for operational risk management
BCM related work
Risk and control self-assessment
Key risk indicator
Operational risk event
Third party risk management
Business System User Access Review
Any work assigned from time to time by supervisor or the Management
Job Requirements:
Bachelor’s degree, preferably in Banking and Finance or related discipline
At least 1 - 2 years of relevant experience in banking industry
Candidates with strong sense of responsibility
Being patient and meticulous
Fluent in Mandarin to liaise with internal and external stakeholders
Ability to multi-task and work under pressure
Good interpersonal skills and communication skills
HR-PRO RECRUITMENT SERVICES PTE LTD. (EA LICENCE NO.: 03C3916)
HR-Pro is a home grown recruitment agency dedicated to achieving the perfect match between employers and employees. We are committed to provide excellent service in helping our clients in all aspects of permanent, contract and temporary placement. We specialize in the recruitment of clerical, executive and managerial positions in the commerical and financial sector. Our strength lies with a group of well-trained, dynamic and experienced consultants who ensure your recruitment needs are well taken care of within the shortest possible period of time. Restfully assured that you are in good, experienced hands with our friendly consultants. Being a market sensitive establishment, HR-Pro is familiar with the ever-changing market trends in both recruitment industry as well as the financial and commercial sector. Hence, this provides us with an advantage over our competitors in providing accurate and up to date personnel information.