SPD@Bedok
Administration:
- Assist the Assistant/Centre Manager and other key staff in overseeing the administration and ensuring the smooth operation of early intervention at SPD@Bedok.
- Manage the general administration of the programme in the areas of database management, financial management and procurement processes.
- Ensure timely and accurate reporting of all yearly reports and musters to internal and external stakeholders.
- Respond through email/phone/meetings to the various stakeholders’ queries regarding administrative processes.
- Prepare or assist with the preparation of scheduled and/ad-hoc reports pertaining to the programme.
- Assist in the implementation of established operational policies and procedures within the programmes.
- Assist in periodical revision of administrative processes (SOP) when necessary.
- Execute and adhere to the organisational’s Data Protection Policy and its requirements.
- Other services such as:
- administrative, data entry and operations support
- requesting and maintaining office supplies
- participating in events organised / supported by SPD as when required
- to coordinate all maintenance issues of the centre with the assigned technicians/companies
- liaise with team members on administrative support
- coordination of training programmes
- attend and contribute regularly to the following
- staff meetings; any other meetings as and when necessary
Stakeholder Engagement:
- Interact with caregivers face-to-face, on the phone, and through email on a regular basis and manage each case in the best interests of the programme and the client. Ensure periodic updates of caregiver / client information in relevant databases.
- Understand caregiver’s needs, provide relevant information and address caregiver’s queries in a professional and friendly manner.
- Serve as the point of direct administrative contact and liaise with external institutions such ECDA, NCSS, VWOS, SG Enable, when needed.
- Participate in Quality Improvement (QI) projects and workgroups in the programme, where needed.
Needs Of New Staff (volunteers, interns):
- Assist the Assistant/Centre Manager in providing information (policies and procedures, etc.) to new staff (interns, volunteers) in the programme.
Professional / Staff Development
- Attend relevant training and courses.
- To be involved in networking with other stakeholders/community organisations.
- To participate in events organised / supported by SPD as required.
Other Activities
- As may be assigned from time to time by Centre Manager, Assistant Director or Director, Children Services.
- Diploma or Degree graduates in Early Childhood Intervention (Special Needs) or related field such as Special Education, Psychology and Early Childhood Education.
- Specialist Diploma in Early Childhood Intervention (Special Needs) is an added advantage
- Strong interest in working with children with developmental/ special needs
- Good communication and interpersonal skills as well as being a team player.