Are you an experienced automotive Aftersales professional ready to take the next step in your career? We are looking for a capable and results-driven Service Manager / Assistant Manager to lead and manage our Service Centre and Workshop operations.
Key responsibilities
- Manage and oversee the daily operations of the Service Centre and Workshop
- Lead, supervise, and develop the Aftersales team, including Service Advisors and Technicians
- Monitor workshop productivity, job progress, service quality, and turnaround time
- Ensure excellent customer service and effective handling of customer complaints
- Drive departmental performance and achieve service, sales, and KPI targets
- Ensure compliance with company SOPs, quality standards, and safety requirements
- Prepare and submit operational reports when required
- Manage staff performance, scheduling, coaching, and training
- Work closely with other departments to ensure smooth and efficient operations
About you
- Minimum 3–5 years of experience in Automotive Aftersales or Service Centre operations
- Experience in a supervisory or management role is preferred
- Strong leadership and people management skills
- Good knowledge of automotive workshop operations and customer service
- Able to manage daily operations and solve problems effectively
- Results-driven, responsible, and able to work under pressure
- Good communication skills in Bahasa Malaysia and English
- Mandarin-speaking candidates are an added advantage
Benefits
- Competitive salary & performance incentives
- Career growth and management opportunities
- Join a dynamic and growing automotive group
- Supportive working environment
Pay: RM3,000.00 - RM5,500.00 per month
Benefits:
- Free parking
- Opportunities for promotion
- Professional development
Work Location: In person