全职 FRONT OFFICE SUPERVISOR 工作, 薪水 up to MYR 3,000, Holiday Inn Johor Bahru City Centre Johor 公司招聘中 - Ricebowl

Job Summary:

• Plays a key leadership role in overseeing daily front desk operations to ensure a seamless and welcoming guest experience.
• Supports the Front Office Manager by supervising front desk staff, managing guest check-ins and check-outs, and handling guest inquiries and concerns promptly and professionally.
• Ensure that service standards are consistently met, staff are well-trained and motivated and administrative tasks such as room assignments, billing, and reporting are accurately completed.
• Collaboration with other departments, particularly housekeeping and maintenance is essential to deliver a high-quality guest experience.

Key Responsibilities:

• Supervise and support guest service assistant during shifts
• Ensure smooth check-in/check-out procedures
• Resolve guest complaints and requests efficiently
• Train new team members and provide ongoing coaching
• Monitor room availability, rates, and occupancy
• Maintain a clean and organized front office area

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

• Additional leave
• Dental insurance
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Education:

• STM/STPM (Required)

Experience:

• Front desk: 2 years (Required)

Work Location: In person