全职 IT Support Engineer 工作, 薪水 up to MYR 2,800, Xetron Solutions Pulau Pinang 公司招聘中 - Ricebowl

Job Responsibilities

• Provide Level 1 and Level 2 IT support through onsite visits, phone, email, ticketing systems and remote support tools.
• Troubleshoot and resolve hardware, software, operating system, network, printer and application-related issues.
• Install, configure and maintain desktops, laptops, printers, POS systems and other IT equipment.
• Assist users with Windows OS, Microsoft Office, email accounts and business applications.
• Perform basic network troubleshooting involving LAN, Wi-Fi, IP, DNS and routers.
• Manage support requests, monitor ticket progress and ensure timely issue resolution based on agreed service standards.
• Escalate complex technical issues to senior IT teams or vendors when necessary.
• Maintain IT asset records, technical documentation and equipment inventory.
• Perform other IT-related duties as assigned by the Team Lead or Manager.

Job Requirements

• Diploma or Bachelor's Degree in Information Technology, Computer Science or a related field.
• 1–3 years of experience in IT Support, Helpdesk, Desktop Support or Technical Support.
• Fresh graduates with relevant IT knowledge or internship experience are welcome to apply.
• Good knowledge of Windows OS, Microsoft Office, computer hardware and basic networking.
• Familiarity with ticketing systems, remote support tools or POS systems will be an added advantage.
• Strong troubleshooting, communication and problem-solving skills.
• Able to work independently and as part of a team.
• Willing to travel to different client locations to provide technical support when required.

Pay: From RM2,800.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person