全职 Customer Service | Fresh Grad | (Mandarin LiveChat - IT Helpdesk) 工作, 薪水, Agensi Pekerjaan Eternity Federal Territory 公司招聘中 - Ricebowl

IT HelpDesk Support – Bangsar South Office

Salary offered: RM4,000/month

Working Mode : Office based

Working Hour : 7AM - 4PM

Working Day : 6 working days/week (Monday to Saturday)

Position Overview:

We are looking for a Customer Service Executive to provide professional and timely support to Mandarin-speaking customers. The role focuses on handling customer enquiries, resolving complaints and basic issues, and ensuring a positive customer experience

Job Description :

• Handle customer enquiries, feedback, and complaints professionally and promptly.
• Understand customer needs and provide appropriate solutions or assistance.
• Resolve basic customer issues and escalate complex cases when necessary.
• Maintain accurate customer information and service records.
• Follow up on customer requests to ensure timely resolution.
• Meet monthly customer service KPIs and follow company SOPs and guidelines.
• Identify opportunities to improve the customer experience and service process.
• Support team members when required.

Requirements:

• Minimum STPM, Diploma, or Degree in any field.
• Strong Mandarin language proficiency across listening, speaking, reading, and typing is required to effectively communicate with customers
• Good working proficiency in English.
• Fast and accurate typing skills (minimum 50 WPM).
• Strong communication and customer service skills.
• Good problem-solving skills with a service-oriented mindset.
• Able to handle customer complaints professionally and patiently.
• With or Without IT background required.
• Fresh graduates with strong communication and customer service skills are encouraged to apply.

Company Benefits :

• 13th month salary
• Annual leave
• Season parking pass / Transport Allowance
• Birthday leave & allowance