- Pasir Ris East Region (Singapore) Singapore
全职 IT Support Engineer (Shift) 工作, 薪水 up to SGD 4,300, INGRASYS (SINGAPORE) PTE. LTD. East Region (Singapore) 公司招聘中 - Ricebowl
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Job Summary
You will provide L1 IT support by following SOPs, troubleshoot infrastructure and network issues, assist users with IT equipment and system problems, support security routines, perform IT audits, and maintain IT asset records during shift work.
Responsibilities
Provide L1 IT internal system support by following SOPs during shifts and escalate unresolved issues to senior IT support or higher levels
Troubleshoot first-level IT infrastructure and network issues and escalate urgent problems to IT infrastructure engineers or vendors
Serve as the first point of contact for internal users to resolve computer, printer, and IT appliance issues
Assist security engineers in performing routine security tasks during shifts
Install, configure, support, and update IT systems and applications, ensuring IT asset and license information is accurate during shifts
Conduct regular internal IT audits and reviews based on IT policies and procedures, logging any non-compliance found during shifts
Follow guidance from IT support manager and senior IT support engineers to maintain knowledge base and improve troubleshooting skills
Perform proper handover and provide feedback on recurring issues to facilitate permanent solutions
Preferred competencies and qualifications
Diploma or higher in Information Technology, Computer Science/Engineering, or related fields
1 to 3 years of experience in application and helpdesk support
Familiarity with network and security concepts, basic knowledge of Windows or Linux systems, SQL, Cisco technologies
Experience supporting manufacturing systems such as MES and WMS is highly preferred
Proficiency in SQL query writing is highly required
CCNA and MSCE certifications are a plus
Proficient in spoken and written English
Strong analytical and troubleshooting skills
Proactive, positive attitude, good team player, and able to follow instructions
Ability to work shift hours is mandatory
You will provide L1 IT support by following SOPs, troubleshoot infrastructure and network issues, assist users with IT equipment and system problems, support security routines, perform IT audits, and maintain IT asset records during shift work.
Responsibilities
Provide L1 IT internal system support by following SOPs during shifts and escalate unresolved issues to senior IT support or higher levels
Troubleshoot first-level IT infrastructure and network issues and escalate urgent problems to IT infrastructure engineers or vendors
Serve as the first point of contact for internal users to resolve computer, printer, and IT appliance issues
Assist security engineers in performing routine security tasks during shifts
Install, configure, support, and update IT systems and applications, ensuring IT asset and license information is accurate during shifts
Conduct regular internal IT audits and reviews based on IT policies and procedures, logging any non-compliance found during shifts
Follow guidance from IT support manager and senior IT support engineers to maintain knowledge base and improve troubleshooting skills
Perform proper handover and provide feedback on recurring issues to facilitate permanent solutions
Preferred competencies and qualifications
Diploma or higher in Information Technology, Computer Science/Engineering, or related fields
1 to 3 years of experience in application and helpdesk support
Familiarity with network and security concepts, basic knowledge of Windows or Linux systems, SQL, Cisco technologies
Experience supporting manufacturing systems such as MES and WMS is highly preferred
Proficiency in SQL query writing is highly required
CCNA and MSCE certifications are a plus
Proficient in spoken and written English
Strong analytical and troubleshooting skills
Proactive, positive attitude, good team player, and able to follow instructions
Ability to work shift hours is mandatory
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