- Toa Payoh Central Region (Singapore) Singapore
全职 Guest Experience Ambassador (Concierge) 工作, 薪水 up to SGD 2,500, HH PROPERTIES PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl
Guest Experience Ambassador (Concierge)
HH PROPERTIES PTE. LTD.
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职位描述
岗位职责
JOB PURPOSE:
Serving guests at the Bell Counter while providing the highest level of service possible in an efficient, courteous and professional manner and adhering to the guidelines and procedures. Must be thoroughly familiar with Bell Service procedures as well as with related Operational Standards. He/she recognizes arising guest problems and complaints early enough to satisfy the guest as early as possible to reach the target of “zero complaints”.
Co-operation with hotel’s Housekeeping and Front Office
Awareness of outside activities/recreation etc.
The following duties within frame of work:
1. Guest Satisfaction
2. Co-ordination of Information
3. Personalized Welcome/Farewell
PRINCIPLE ACCOUNTABILITIES:
1.
Be acquainted with checking in and checking out procedures.
2.
Transport all guests’ luggage to and from guest rooms promptly and efficiently; handle all luggage with care.
3.
To welcome guests to the hotel at entrance according to the standards and procedures of the hotel.
4.
To check the lobby helping to keep it clean and tidy. To report any defects.
5.
Co-ordinates guest’s transportation requirements with limousine vendor or taxis and takes corrective action in the event of anticipated problem.
6.
To load and unload luggage from vehicles and assist guests entering and leaving the hotel.
7.
Co-ordinates the ordering, receiving and delivery of all newspapers and magazines.
8.
Handles all incoming and outgoing mails as required.
9.
Interacts with guests actively and obtain any feedback from guests
10.
Bid fond farewell to guests leaving a lasting impression of the hotel.
Begin. Belong. Become.
Join our Vibrant Team at Aloft Singapore Novena by Marriott International!
At Aloft Singapore Novena, we don’t just offer jobs — we create vibrant spaces where Self-Expressers thrive, connect, and feel truly themselves. We are a proud recipient of the prestigious SHRI 17th Singapore HR Awards for our exceptional workplace culture, employee experience and learning development initiatives. Are you ready to begin your purpose, belong to an amazing vibrant team, and become the best version of yourself? We are ready to shape you!
Serving guests at the Bell Counter while providing the highest level of service possible in an efficient, courteous and professional manner and adhering to the guidelines and procedures. Must be thoroughly familiar with Bell Service procedures as well as with related Operational Standards. He/she recognizes arising guest problems and complaints early enough to satisfy the guest as early as possible to reach the target of “zero complaints”.
Co-operation with hotel’s Housekeeping and Front Office
Awareness of outside activities/recreation etc.
The following duties within frame of work:
1. Guest Satisfaction
2. Co-ordination of Information
3. Personalized Welcome/Farewell
PRINCIPLE ACCOUNTABILITIES:
1.
Be acquainted with checking in and checking out procedures.
2.
Transport all guests’ luggage to and from guest rooms promptly and efficiently; handle all luggage with care.
3.
To welcome guests to the hotel at entrance according to the standards and procedures of the hotel.
4.
To check the lobby helping to keep it clean and tidy. To report any defects.
5.
Co-ordinates guest’s transportation requirements with limousine vendor or taxis and takes corrective action in the event of anticipated problem.
6.
To load and unload luggage from vehicles and assist guests entering and leaving the hotel.
7.
Co-ordinates the ordering, receiving and delivery of all newspapers and magazines.
8.
Handles all incoming and outgoing mails as required.
9.
Interacts with guests actively and obtain any feedback from guests
10.
Bid fond farewell to guests leaving a lasting impression of the hotel.
Begin. Belong. Become.
Join our Vibrant Team at Aloft Singapore Novena by Marriott International!
At Aloft Singapore Novena, we don’t just offer jobs — we create vibrant spaces where Self-Expressers thrive, connect, and feel truly themselves. We are a proud recipient of the prestigious SHRI 17th Singapore HR Awards for our exceptional workplace culture, employee experience and learning development initiatives. Are you ready to begin your purpose, belong to an amazing vibrant team, and become the best version of yourself? We are ready to shape you!
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