- Mountbatten Road Marine Parade Southeast (Singapore) Singapore
全职 Customer Service Officer (CC) 工作, 薪水, CBM PTE. LTD. Southeast (Singapore) 公司招聘中 - Ricebowl
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JOB DESCRIPTION:
Responsible for providing excellent customer service and support through rendering assistance to callers by addressing their queries, feedback and requests.
Understands the information provided and advises the callers on appropriate actions to be taken in accordance with the established Standard Operating Procedures (SOP).
Identifies and executes appropriate solutions to address customer queries, feedback and requests.
Coordinates and activates the relevant parties to ensure callers are assisted to meet the expected services standards.
Record the nature of calls, activations and assistances rendered in the Daily Occurrence/clients’ system.
Abide by safety and/or security standards in the workplace according to organisational Workplace Safety and Health (WSH) practices.
JOB REQUIREMENT:
At least GCE ‘O’ Levels or equivalent
2 years of working experience in the customer service or Control Centre roles is preferred
Excellent customer service and communication skills
Proficient in Microsoft Office tools (Excel and Word)
Required to work rotating shifts due to 24/7 operations of Control Centre
Responsible for providing excellent customer service and support through rendering assistance to callers by addressing their queries, feedback and requests.
Understands the information provided and advises the callers on appropriate actions to be taken in accordance with the established Standard Operating Procedures (SOP).
Identifies and executes appropriate solutions to address customer queries, feedback and requests.
Coordinates and activates the relevant parties to ensure callers are assisted to meet the expected services standards.
Record the nature of calls, activations and assistances rendered in the Daily Occurrence/clients’ system.
Abide by safety and/or security standards in the workplace according to organisational Workplace Safety and Health (WSH) practices.
JOB REQUIREMENT:
At least GCE ‘O’ Levels or equivalent
2 years of working experience in the customer service or Control Centre roles is preferred
Excellent customer service and communication skills
Proficient in Microsoft Office tools (Excel and Word)
Required to work rotating shifts due to 24/7 operations of Control Centre
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