全职 ICT Operations Manager (Contract) 工作, 薪水 up to MYR 9,000, REDtone Engineering & Network Services Johor 公司招聘中 - Ricebowl

The ICT Operations Manager will oversee the delivery of ICT managed services, ensuring high-quality support, service continuity, and alignment with REDtone Customer’s operational and strategic goals. This role involves managing a team of four Resident Engineers, coordinating with vendors, and ensuring compliance with SLAs and best practices.

Duties and responsibilities

• Lead and manage a team of four Resident Engineers.
• Oversee end-user support, service desk operations, and ICT asset management.
• Ensure compliance with backup, restore, disaster recovery, and security protocols.
• Monitor and report on service delivery performance and customer satisfaction.
• Coordinate with vendors and internal stakeholders to resolve escalated issues.
• Drive continuous improvement initiatives and implement best practices.
• Ensure documentation, change management, and knowledge base are up to date.
• Provide strategic input on ICT infrastructure and service enhancements.

Qualifications and Requirements

• Diploma or Bachelor’s degree in IT, Computer Science, or related field.
• 7+ years of experience in ICT support and service delivery management.

Skills and Experience

• Strong leadership, communication, stakeholder management, and excellent problem-solving skills.
• Familiarity with ITIL practices and service management tools.
• Strong knowledge of below technologies:

o Managing backup, network, and security operations.

o Virtualization, storage, and network technologies.

o Monitoring tools, backup systems, and security protocols.

o Local and wide area networks, routers, switches, and firewalls

Job Type: Contract

Pay: RM6,000.00 - RM9,000.00 per month

Work Location: In person