全职 Customer Service Representative ( E-commerce ) 工作, 薪水 up to MYR 4,200, TSING DIGITAL TECHNOLOGY SDN.BHD. Federal Territory 公司招聘中 - Ricebowl

Job Responsibilities:

• Manage customer enquiries and service requests through written communication channels such as email, live chat, case management platforms, and other digital support tools.
• Assist customers throughout the purchasing journey, including product enquiries, order status, payment concerns, returns, refunds, and post-purchase matters.
• Review customer cases carefully, identify the underlying issue, and provide clear and appropriate resolutions in line with company policies and service guidelines.
• Handle multiple customer cases concurrently while maintaining response quality, accuracy, and adherence to agreed service levels.
• Take ownership of assigned cases and coordinate with relevant departments when additional investigation or action is required.
• Follow up on escalated cases and ensure customers receive timely updates until the matter has been appropriately addressed.
• Record case details, actions taken, and final resolutions accurately in the relevant CRM, ticketing, and case management systems.
• Provide written support to customers and merchants across international markets while adapting communication to different time zones and operational requirements.
• Follow established workflows, service policies, and quality standards when handling customer interactions.
• Identify recurring customer issues and provide feedback that may support improvements to internal processes, service quality, and customer experience.
• Assist with other customer service, operational, and administrative activities as assigned.

Requirements:

• Diploma and above is preferred.
• At least 1 year of customer service experience, preferably within e-commerce, online marketplaces, BPO, shared services, or contact centre environments.
• Previous experience handling written / non-voice customer support through email, chat, ticketing platforms, or similar channels is highly preferred.
• Demonstrated ability to investigate customer issues, assess available information, and determine suitable solutions.
• Comfortable managing several customer cases or conversations simultaneously without compromising accuracy or response quality.
• Proficient in Microsoft Office and familiar with CRM, helpdesk, or ticket management systems such as Zendesk, Salesforce, Freshdesk, or equivalent platforms.
• Minimum typing speed of 40 words per minute, with accuracy assessed during the recruitment process.
• Strong attention to detail, organization, and case documentation skills.
• Willing to work on a rotational schedule, including night shifts, weekends, and public holidays.
• Exposure to international customers, cross-border commerce, logistics, or online marketplace operations will be an added advantage.

Pay: RM3,800.00 - RM4,200.00 per month

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person