全职 Operations Manager (Student Services) 工作, 薪水 up to SGD 5,500, BELLS Institute Of Higher Learning Central Region (Singapore) 公司招聘中 - Ricebowl

Role Overview

The Operations Manager (Student Services) is responsible for overseeing the performance, service excellence, and operational efficiency of all BELLS training centres. This role drives strategic initiatives aligned with senior management goals, focusing on

student outcomes, service quality, and operational scalability

.

Key Responsibilities

1. Centre Operations Oversight

Oversee daily operations across all BELLS training centres

Ensure consistency in service delivery, processes, and standards

Monitor centre performance (enrolment, attendance, service KPIs)

2. Strategic Execution (Aligned with SMC CSFs)

Upskilling Strategy

Develop and implement upskilling pathways and training programs

Collaborate with stakeholders to enhance course offerings

Drive initiatives to improve student progression and outcomes

Attendance & Make-Up Management

Monitor absenteeism trends using TMS (Training Management System)

Implement strategies to reduce absentee rates

Optimise make-up class processes

Service Excellence

Ensure high standards of student experience across all centres

Drive continuous improvement in service delivery

Handle escalations and critical service issues

3. Team Leadership & Development

Coach, mentor, and develop Centre Operations teams

Build leadership pipeline within centres

Conduct performance reviews and training plans

4. Risk Management & Continuous Improvement

Identify operational risks and inefficiencies

Propose and implement solutions

Work cross-functionally to enhance operational effectiveness

5. Business & Transformation Initiatives

Support business planning and expansion strategies

Drive digital transformation initiatives (e.g. automation, tech adoption)

Participate in strategic projects to improve business scalability

Requirements

Education

Diploma or Degree in Business, Operations Management, or related field

Experience

5–8 years of relevant experience in:
Education / Training / Service industry

Multi-site operations management

Minimum 2–3 years in a leadership role

Skills & Competencies

Strong leadership and people management skills

Data-driven decision making (KPIs, reporting, analytics)

Experience with systems (e.g. TMS, LMS)

Excellent problem-solving and stakeholder management

Ability to work in fast-paced, performance-driven environment

Preferred

Experience in private education / training centres

Familiarity with SSG / WSQ frameworks

Exposure to digital transformation or process automation

BELLS Education Group's Track Record and Corporate Profile

Champions of Employability

When it comes to career workshops conducted in Singapore, there is no better and more experienced entity than BELLS Education Group. We have an unrivalled rate of placement in the number of participants getting jobs after our workshops, proving our techniques to be both ground-breaking and innovative. Having conducted nationwide programmes and also various programmes for students and alumni members of various educational institutes and private schools, it is clear that BELLS Education Group is the training provider of choice.