全职 Guest Services Coordinator 工作, 薪水, JLL 公司招聘中 - Ricebowl

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Role Purpose
This role is responsible for managing switchboard operations and meeting room reservation services, ensuring a professional, efficient, and positive experience for clients and visitors. The position supports day-to-day operations by handling incoming calls, coordinating room bookings, maintaining accurate records, and liaising with internal teams to meet client requirements, all while upholding JLL's service standards and protecting the firm's and client's reputation.

Key Responsibilities

Call Handling and Client Service The coordinator answers incoming calls, directs them to the appropriate person or department, and provides general information to callers. They respond to requests for information, service, and assistance in a timely and professional manner, ensuring every interaction reflects positively on JLL and the client.

Reservation Management The role involves taking, confirming, and managing meeting room bookings through the internal reservation system. This includes understanding the procedures for booking client area meeting rooms, ensuring room setups meet client requirements (such as AV, catering, and layout), sending booking confirmations to users via email, resolving scheduling conflicts, and maintaining accurate and up-to-date booking records.

Coordination and Liaison The coordinator liaises with catering, AV, security, and landlord teams to arrange meeting and event requirements, and is familiar with available amenities and audio-visual equipment to support these arrangements effectively.

Administrative Support General administrative duties include data entry, maintaining records and contact lists, updating internal directories, and handling correspondence. The coordinator also updates reservation protocols and internal procedures as required and supports hospitality or workplace teams with ad hoc corporate service requests.

Service Quality and Escalation The role requires proactively managing client expectations to maintain service levels, monitoring service quality, and escalating any issues affecting client experience to management promptly. The coordinator handles special requests and last-minute changes with professionalism and addresses inquiries and concerns efficiently, escalating as necessary.

Team Collaboration and Compliance The coordinator participates in department briefings and team meetings, contributing to a positive and collaborative work environment. They follow operational procedures to ensure service standards are met, monitor health and safety guidelines to protect staff and others, and perform other duties as assigned by the reporting manager to meet operational or business needs.

Skills and Qualifications
Strong communication and customer service skills
Cultural sensitivity and a high standard of professional ethics and integrity
Familiarity with reservation or booking systems
Proficiency in general office administration
Ability to multitask in a fast-paced environment
Prior experience in a front-of-house, switchboard, or hospitality coordination role preferred
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.