Roles & Responsibilities
- Design, develop, configure, and implement ServiceNow solutions aligned to client requirements and platform best practices
- Build platform features using Business Rules, Script Includes, Client Scripts, Flow Designer, and GlideAPIs
- Design and implement REST/SOAP integrations using IntegrationHub and MID Server
- For ITOM specialisms: experience with ServiceNow Discovery (MID Server, probe/sensor patterns, credential management), CMDB CI class design and reconciliation rules, Service Mapping, and Event Management alert correlation
- Manage project processes: technical documentation, integration design, work-effort estimation, and development delivery
- Participate in Scrum ceremonies; provide timely updates to ensure proactive client communication
Module Specialism
- ITSM — IT Service Management
- ITAM — IT Asset Management
- CMDB — Configuration Management
- CSM — Customer Service Management
- Now Assist / Agentic AI
Requirements
- Hands-on ServiceNow platform experience.
- Proficiency in JavaScript — Business Rules, Script Includes, Client Scripts, UI Actions, Glide APIs
- Experience with REST/SOAP APIs, JSON/XML, and integration patterns.
- Solid understanding of the SDLC and Agile/Scrum delivery methodologies
- Strong analytical skills and ability to translate requirements into platform solutions
- Good communication skills — able to engage with technical teams and non-technical stakeholders
Certifications (Good to have)
- ServiceNow CSA — (Good to have or actively pursuing at Associate level)
- ServiceNow CIS in primary module — Good to have
- ServiceNow CAD — Good to have
- ITIL Foundation — Preferred at all levels
- Additional CIS certifications — Advantageous
Pay: $8,000.00 - $10,000.00 per month
Work Location: In person