全职 L2 Support Engineer (SailPoint) 工作, 薪水 up to SGD 3,000, INFOGAIN SOLUTIONS PTE. LIMITED Central Region (Singapore) 公司招聘中 - Ricebowl

Role: L2 Support Engineer (SailPoint)

Job Requisition Number: ISCSK-R045

Job Level: Minimum 3 to 5 years of relevant experience

Location: Singapore

Key Responsibilities:

·       Provide Level 2 support for the SailPoint platform and its integrations.

·       Investigate, troubleshoot, and resolve SailPoint-related issues and access management requests within agreed SLAs.

·       Monitor SailPoint jobs, workflows, connectors, and overall platform health to ensure service availability and stability.

·       Perform root cause analysis for recurring incidents and implement corrective and preventive actions.

·       Participate in system upgrades, patch deployments, release activities, and post-implementation support.

·       Ensure compliance with security policies, operational standards, and governance requirements.

·       Prepare and support audit, compliance, and regulatory reporting requirements.

·       Coordinate with business users, vendors, and technical teams to ensure timely resolution of issues and escalation items.

·       Communicate incidents, business impacts, risks, workarounds, and resolution status to relevant stakeholders.

·       Provide high-quality technical and functional support while maintaining strong stakeholder relationships and customer service standards.

·       Maintain operational documentation, SOPs, knowledge repositories, and support procedures.

·       Identify opportunities for process improvement, automation, and service optimization.

Key Requirements:

Education:

·       Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.

·       Minimum3 to 5 years of experience supporting SailPoint Identity and Access Management(IAM) platforms, including user access management, provisioning, and access governance activities.

Essential:

·       Identity lifecycle management. Knowledge of identity lifecycle management, provisioning, deprovisioning, access certifications, and role management.

·       Analytical skills. Strong analytical, troubleshooting, and problem-solving skills.

·       Domain experience. Experience in application support within the Corporate Banking or Financial Services industry.

·       Security and compliance. Good understanding of security and compliance requirements related to access governance.

·       Stakeholder management. Strong stakeholder management and vendor coordination skills.

·       SLA-driven support. Ability to work in a fast-paced support environment with SLA commitments.

Good to have:

·       Audits and compliance. Experience supporting audits and compliance reviews.

·       Certification. SailPoint certification is an advantage.

Technical Skills:

·       SailPoint IAM / IGA. Supporting SailPoint Identity and Access Management (IAM) platforms, including user access management, provisioning, and access governance activities.

·       SailPoint connectors and integrations. Hands-on experience supporting SailPoint connectors and integrations. (Good to have)

·       Application onboarding. Experience with application onboarding, account aggregation, and identity synchronization processes. (Good to have)

Please forward your resume in MS word format to *************