全职 Reservation Associate 工作, 薪水 up to MYR 1,700, Ibis Melaka Hotel Melaka 公司招聘中 - Ricebowl

What you will be doing:

• Handle all reservation requests using effective listening and communication skills to secure necessary information
• Provide detailed information about hotel services, facilities, room rates, and availability
• Process bookings, modifications, and cancellations efficiently using the reservation system
• Work as a team to achieve set monthly KPIs
• Upsell room types and additional services to maximise revenue
• Take a positive problem solving approach with guest complaints and enquiries in an efficient and professional manner
• Maintain accurate records of reservations, deposits, and guest information
• Collaborate with other departments to ensure guest satisfaction
• Stay updated on hotel policies, promotions, and pricing strategies
• Assist in inventory management by monitoring room availability
• Contribute to achieving departmental goals for average rate and occupancy.

Qualifications

You will excel in this role if you have:

• Minimum of one year experience as a Reservations Agent or Receptionist
• High school diploma or equivalent
• Strong communication and interpersonal skills
• Proficiency in hotel reservation systems
• Opera or strong PMS experience is required
• Excellent customer service orientation with a friendly and professional demeanor
• Ability to multitask and work efficiently in a fast-paced environment
• Detail-oriented with strong organisational skills
• Basic computer skills, including proficiency in Microsoft Office suite
• Flexibility to work various shifts, including weekends and holidays
• Fluency in English; additional languages are a plus.

Job Type: Full-time

Pay: From RM1,700.00 per month

Benefits:

• Free parking
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person