全职 Operation - Outlet Manager - Johor Bahru 工作, 薪水 up to MYR 3,200, BEUTEA Johor 公司招聘中 - Ricebowl

KEY RESPONSIBILITIES

1. Operations Management

• Oversee daily outlet operations to ensure smooth workflow, efficiency, and cross-outlet consistency.
• Ensure strict compliance with company policies, SOPs, and operating standards.
• Monitor service quality, food/beverage presentation, and overall customer experience.
• Oversee outlet maintenance, equipment servicing, and manage relationships with external vendors/contractors to minimize operational downtime.

2. Staff Management

• Recruit, train, mentor, and supervise outlet management teams (e.g., Outlet Managers, Supervisors, Tea Baristas).
• Oversee manpower planning, optimize labour deployment, and approve master staff schedules to minimize unnecessary overtime.
• Conduct performance evaluations, implement succession planning, and provide structured coaching/disciplinary actions when necessary.
• Foster a positive working culture to drive staff retention and engagement.

3. Financial Control

• Manage budgets, sales targets, and strict cost controls (Gross Profit margins, food/ingredient costs, and labor costs).
• Analyze daily/monthly sales reports, P&L statements, and implement data-driven strategies to improve profitability.
• Monitor inventory levels, supply chain purchasing, and enforce strict wastage control measures.

4. Customer Experience

• Handle customer feedback, complaints, and service recovery professionally
• Ensure high levels of customer satisfaction and retention

5. Quality Safety & Regulation Compliance

• Ensure compliance with food safety standards (Halal requirements and KKM regulations)
• Maintain cleanliness and safety standards across outlets
• Conduct regular audits and inspections

6. Business Development

• Identify opportunities to streamline operations, reduce bottlenecks, and drive revenue growth.
• Support the execution of marketing campaigns, localized promotions, and new menu/product launches.
• Actively lead and coordinate new outlet openings (NROs), from setup and manpower allocation to initial launch operations.

REQUIREMENTS

• Degree/Diploma in Hospitality, F&B Management, Business Management, or related field.
• Minimum 5 years of F&B operations experience, with 2–3 years in a managerial or multi-outlet role.
• Strong experience in multi-outlet operations, team management, manpower planning, and performance management.
• Good understanding of P&L, sales targets, food/labour costs, inventory, and wastage control.
• Knowledge of F&B SOPs, food safety, hygiene, Halal, and KKM requirements.
• Strong leadership, communication, problem-solving, and analytical skills.
• Proven ability to drive operational efficiency, customer satisfaction, and business performance.
• Experience in new outlet openings and operational setup is an added advantage.
• Hands-on, results-driven, and comfortable working in a fast-paced F&B environment.
• Willing to travel across outlets and work flexible hours when required.

Pay: From RM3,200.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person