Job Summary
The General Manager drives profit growth and operational excellence by overseeing all company departments, supporting managers and supervisors to achieve exceptional performance and delivering quality client offerings.
Responsibilities
Develop and implement key performance goals to enhance staff productivity and business outcomes
Create and execute strategic plans to drive sustainable business growth
Manage recruitment, hiring, and training processes to build a skilled and motivated workforce
Ensure departments deliver high-quality products and services to clients
Collaborate with Account Managers and senior staff to improve operational efficiency and team performance
Optimize internal processes to increase productivity and reduce costs
Oversee large projects, analyze performance reports, and implement improvements
Manage budgets and monitor financial health to maintain profitability
Direct day-to-day operations to ensure smooth business functioning
Establish and enforce policies and procedures to maintain standards and compliance
Lead employee assessment processes to support professional development
Prepare and present regular reports to upper management on operational and financial status
Ensure compliance with health and safety regulations across all departments
Identify and resolve business challenges such as profit decline, employee conflicts, and competitive threats
Preferred competencies and qualifications
Proven experience as a General Manager or in a similar executive leadership role
Strong strategic thinking and planning skills demonstrated through successful business initiatives
Expertise in budget management and financial monitoring to optimize expenses
Excellent leadership abilities including goal setting, motivation, training, and mentorship
Exceptional interpersonal and communication skills, including writing, speaking, and active listening
Effective conflict resolution and problem-solving skills applied in high-pressure situations
Strong organizational and time management skills to meet tight deadlines
Analytical thinking skills to interpret data and drive decision-making
In-depth knowledge of industry trends and managerial strategies
Understanding of business processes and functions such as finance, HR, procurement, and operations
Bachelor’s degree in Business or a relevant field; Master’s degree (MSc/MA) is a plus
Experience or knowledge in the tyre industry is advantageous