全职 Service Delivery Manager, Cloud Operations 工作, 薪水 up to SGD 10,500, PCS Security Private Limited East Region (Singapore) 公司招聘中 - Ricebowl

Pre-requisition

• Bachelor Degree in Computer Science, Computer Engineering or related discipline

>8 years work experience in IT service delivery with min 3 years in cloud operations

• Able to demonstrate strong leadership, excellent communication, and strong analytical skills to attend to detail.
• Experience in managing enterprise clients and cross-functional teams.

Job Description:
Leadership & Strategy

• Act as the Service Director's delegate when required, overseeing team priorities and

strategic initiatives.

• Drive cloud and service adoption strategies, aligning with business goals and customer needs.
• Lead post-delivery operations including contract renewals, asset tracking, and

maintenance reporting.

Cloud Service Delivery & Operations

Responsible for the delivery and operations of Broadcom VMware Private Cloud services, ensuring SLA compliance and system reliability.

• Manage escalations and Severity 1 incidents, coordinating with internal teams and communicating with customers and stakeholders.
• Monitor cloud infrastructure performance and proactively identify areas for optimization and automation.

Customer & Stakeholder Engagement

• Serve as the primary escalation point for service issues and customer complaints.
• Ensure transparent communication with customers throughout the escalation and resolution process.
• Present monthly SLA summaries and service performance reports to clients.

Process Excellence & ITIL Adoption

• Champion ITIL processes (Incident, Problem, Change) and guide the operations team in adoption and compliance.
• Identify and implement process improvements and tool enhancements to support service delivery.
• Facilitate Service Improvement Plans and ensure continuous service enhancement.

Reporting & Governance

• Prepare and present performance reports, improvement plans, and compliance metrics.
• Oversee vendor management and ensure adherence to contractual obligations.
• Collaborate with Infrastructure, Engineering, and Application teams to align service delivery with business needs.

Availability & Support

• Provide on-call support for critical systems and networks.
• Maintain disaster recovery readiness and ensure security and compliance across cloud environments (as required)

Technical Skill Sets:
Cloud platforms AWS, Azure, GCP, Broadcom VMware Private Cloud

Certification ITIL Foundation

Good understanding of Cloud Governance and DevOps practices

PCS Security is a Singapore-based homeland security solution provider with years of experience and

accolades in providing secure, reliable and state-of-the-art solutions. We deliver full turn-key solutions

from design, development, integration, testing, commissioning to post-implementation maintenance

to help our clients fulfill security and operational objectives.

At PCS Security, we believe that our people are our strength. We understand our employees' worth

and are committed to developing our staff via continual career development training,

motivation and remuneration reviews. We are currently seeking individuals who are results-oriented,

passionate about their work and enjoy adding new dimensions to the homeland security industry.