全职 Customer Relations Specialist 工作, 薪水, MKS Inc. Pulau Pinang 公司招聘中 - Ricebowl

A Day in Your Life at MKS:

The Associate Customer Service Specialist serves as a primary point of contact for customers, providing support before and after sales activities. This role is responsible for processing customer inquiries, managing order-related transactions, coordinating service requests, and ensuring a positive customer experience through timely and accurate communication. The position works closely with Sales, Operations, Logistics, and other internal teams to support customer needs and business objectives.

You Will Make an Impact By:

• Serve as a primary contact for customer inquiries and provide timely, professional support via phone, email, or other communication channels.
• Support customers throughout the sales process, including both pre-sales and post-sales activities.
• Prepare and provide quotations, pricing information, promotional offers, and discounts in accordance with company guidelines.
• Process customer requests related to product returns, exchanges, repairs, and Return Material Authorizations (RMAs).
• Create and maintain service tickets and related documentation to ensure accurate tracking and resolution of customer issues.
• Monitor and update customer records, order statuses, return transactions, and service activities within company systems.
• Communicate the status of sales orders, deliveries, repairs, replacements, and returns to customers and internal stakeholders.
• Coordinate with Sales, Operations, Supply Chain, Service, and other cross-functional teams to ensure customer requirements are met.
• Schedule and coordinate field service visits or repair activities when required.
• Respond to requests for product information, documentation, and other company materials.
• Maintain accurate records of customer interactions, pricing updates, product changes, and service activities.
• Assist in resolving customer issues related to orders, returns, credits, and billing inquiries.
• Support continuous improvement initiatives aimed at enhancing customer satisfaction and operational efficiency.

Skills You Bring:

• Diploma or Bachelor's Degree in Business Administration, Customer Service, Supply Chain, Life Sciences, or a related field preferred.
• Fresh graduates are encouraged to apply. Prior internship, customer service, administrative, or sales support experience will be an advantage.
• 1-3 years of experience in customer service, order management, sales support, or a related customer-facing role is preferred.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office applications and customer relationship management (CRM) or ERP systems.
• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated problem-solving skills and customer-focused mindset.
• Ability to work effectively both independently and within a team environment.

Preferred Skills (Good To Have):

• Experience supporting B2B customers in a manufacturing, laboratory, healthcare, or technical environment.
• Familiarity with order processing, returns management, and service coordination.
• Experience using systems such as SAP, Oracle, Salesforce, or similar platforms.